Can't upgrade from Komplete 13

Raven586

Based on the list I have provided do I own Komplete 13 and if so should I not be able to upgrade to Komplete 13 Ultimate or Komplete 13 Ultime CE.

When I attempt to upgrade it seems that based on what I own is not Komplete 13 even though I own everything included in it ?

Monochrome

Consider contacting NI's customer service:

• https://support.native-instruments.com/hc/en-us/sections/360000092537

Things to check in the meantime:

• Make sure that your products are registered.
• My KOMPLETE Offers usually tells you if there's an upgrade available for you.

PK The DJ

It looks to me as if you started with Komplete Select and upgraded to Komplete 13. Based on that, yes you do own Komplete 13.

Monochrome

Consider contacting NI's customer service:

• https://support.native-instruments.com/hc/en-us/sections/360000092537

Things to check in the meantime:

• Make sure that your products are registered.
• My KOMPLETE Offers usually tells you if there's an upgrade available for you.

Raven586

Thanks for the advice I appreciate you guys for replying 👍