Komplete Kontrol S88 Mk3 unable to update and unusable

My keyboard is unable to be updated. When I unzip the updater file and run the application, the keyboard tries to restart but INSTANTLY shows "Looks like something went wrong" and "Please re-run the update on your computer". Of course, I've tried it multiple times already. I restarted my keyboard, my PC, un-plugged and re-plugged the keyboard, un-plugged every else USB device from my PC, updated Hardware Connection Service in my Native Access app, checked for updates on my PC, even tried to manually update the driver from Device Manager. Nothing worked, i still get the same pop-up after switching on the keyboard: "Looks like something went wrong/Please re-run the update on your computer"

About support from NI website- none of the guides helped me.Also, when I first tried to update it, it did update indeed. But to version 0.0.1, and it can't do anything. Now it doesn't update at all. And on the Updater, the prompt message says "An error occured while updating your KONTROL S MK3 (error -2). Please disconnect the KONTROL S MK3, unpower it and quit the KSMK3 Updater. Then reconnect the KONTROL S MK3, restart KSMK3 Updater and try performing the update again. Alternatively contact the NI Technical Support". Of course, I've already tried all of those. At this point I have no idea what else can I do. Maybe some factory settings reset on the keyboard… If I just knew how to do it.

Would be so thankful for any support, I just wanna go back to playing my (currently useless 😥) beauty.

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DunedinDragon

I don't know if this applies to you or not. I had some initial issues similar to yours with my S88MK3 which I resolved by using a Samsung power adapter and plugging it into my Furman power supply into the power port, then using a separate connection for the MIDI interface to the computer. This happens when you use a powered USB connector on a port that doesn't provide adequare stable power. I haven't had any problems since and this was since the first of this year and many firmware upgrades.

Barti

@DunedinDragon unluckily that's not my case. I have 2 connections on my keyboard. The first one is a USB-A (computer port) —> USB-C (keyboard), used for MIDI data transfer, and the second one is USB-C (65 Watt charger output, for providing power to the keyboard) —> USB-C (keyboard "Power Only" input). But I haven't ever had any issues with power, since I have this charger it always was alright.

DunedinDragon

The only other thing that comes to mind is making sure the version of Hardware Connection Services is the correct level (2.0.6) for the firmware update.

Barti

@DunedinDragon yessir, yes it is. Downloaded it both from Native Access and directly from NI website. May I ask, do you maybe know if there is a way to factory-reset the keyboard while turning it on? I know you can do that from settings, but, well, I cannot access settings… So this would be my only hope. I've also used that NI bot helper, which, if I understand correctly, filed a case directly to NI support, but I have no idea how long might that take.

Barti

@DunedinDragon to make absolutely sure Hardware Connection Services were set up well, I decided to uninstall it and re-install, as well as the driver for my Komplete Kontrol. Guess what? Now the PC doesn't even see the keyboard in the updater! When I click rescan, nothing happens. Oh, just how frustrating this is…

DunedinDragon

@Barti hopefully NI support will be contacting you soon. I'm the first to admit that getting the MK3 up and running and operating correctly isn't simple and without problems initially. There are just a lot of pieces that have to be configured and in place so it all works and often the sequence of installation can play a part in that.

I recently had a hard crash on my system drive which forced me to re-install all my NI assets as well as the keyboard. I got it all working again but not without a few hiccups such as getting the configuration right in Kontakt, Komplete Kontrol and my DAW when it came to the MK3. I'm confident support can get you through it, and once you've done it, it all makes sense.

Barti

@DunedinDragon yeah, that I can agree with, it's a complicated piece of machinery 😅

Anyways, thanks for help! It was worth a try, let's just hope NI support can solve the issue. Thx again, cheers mate!

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