Known Issue: Failing installation for certain products on external hard drive on MacOS 15.5, 15.6

Issue:

Some content products can't be installed on an external hard drive on MacOS 15. These products installers rely on an older installer technology.

Products released since 2023 and products that received an update since then are not affected because they are using our new deployment technology.

Fix:

To resolve the issue we are working on migrating all of our products to the new installer technology, starting with the largest ones first.

Unfortunately, at the moment we can't give a time frame when the migration of the libraries will be concluded. It's a lot of products and a long process. We'll update this thread as soon we have more information to share.

Workaround:

Please set the Content location in the Preferences of Native Access to the default location: [Macintosh HD > Users > Shared]

After the installation you can move the library folder to a location on the external hd and user "repair" > "relocate" to point Native Access to the moved library folder.

If you install multiple libraries, you can repair them all at once via the "Repair All" function.

You can find the details in the following KB article:

Installation issues on macOS 15.5 / 15.6 when installing to an external drive

Method to check if a library is affected or not:
The following method lets you check if a library is affected by the issue or if its installation onto an external drive should work.
If the version displayed in Native Access is newer than the version displayed in the download manager the installation should work:

If the version displayed in Native Access is the same version shown in the download manager the installation onto the external hd will fail and the workaround described below has to be applied:

Here is how to use the Download Manager: How to use the NI Download Manager

Please also read:

Pleasse note that this is a very specific issue affecting only MacOS 15 and certain content products. If you are experiencing issues with installation of other products or applications with other operating systems, like Windows, it is a different issue, so please make a distinct thread with your specifics or get in touch with support here: https://bit.ly/NI_Support_All

If the workaround does not work for you, please also get in touch with our support and my colleagues will try their best to help you out.

Our sincere apologies for the inconvenience. The resolution might take some time but this migration means fewer installation issues for everyone in the future and all products will be available in your download manager.

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Comments

A.S.

The problem is you can NOT relocate Reaktor libraries, because I would have done this some time ago. Same with some Kontakt libraries that cannot be relocated or “found” because it doesn’t have .ninct

This is DEFINITELY not a workaround.

Paper80y

So, I guess it's not the one-user situation. Something really happening with new update or whatever. When I got my hands on freshly arrived S88MK3 several months ago, I was able to install everything. Nowadays, it fails, and I'm not the only one encountering with this.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/238640#Comment_238640

Even though Reaktor instruments do not have a nicnt file, they can be relocated, (not the same as Add a product). Move the product, delete it from it's original location, restart Native Access, it should show a repair sign, choose Repair and choose the new location:

FlashCat

This is affecting the installation of some maschine expansions on my system running macos 15.6.1

edit: It seems to only affect expansions that were last updated in 2018

Paper80y

Well, tried to install on internal SSD, but still receiving "Installation failed" error. Guys, when it will be fixed, really?

jarkkohietanen

This is affecting nearly all of the big sample libraries in komplete ultimate collector's edition. I've been installing the libraries for two days now one by one first on the internal mac HD and then relocating to external SSD. 99% of the expansions installed fine straight on the external SSD and a few libraries, but most didn't. I hope you fix this soon.

Paper80y

https://community.native-instruments.com/discussion/comment/239070#Comment_239070

Yeah, same here. I picked up the Claire Bundle just a couple of days ago and tried installing it. During setup it throws an error, but then if I quit Native Access 2 and reopen it, it shows Claire as “installed.” The problem is, when I actually try to launch it — either in my DAW or as a standalone — it just gives me an error.

andresvil

I am having download failed issues. Has anyone any solution?

jarkkohietanen

https://community.native-instruments.com/discussion/comment/239107#Comment_239107

I was able to install everything eventually. Workaround is as mentioned above, you set the content location folder to default (macOS internal HD) and install as many libraries there as you have free disk space. After that you go to the location and move the library contents to the external SSD and go back to native access and hit the refresh icon and it will show the libraries being broken. You then just hit repair on all of them and point them to the new content location on the SSD. Only thing that you can't do for now is update any of the libraries that say update. Or I guess you could if you first left the contents on the internal HD and update there and only after that do the location move.

Paper80y

https://community.native-instruments.com/discussion/comment/239114#Comment_239114

The issue is, that I tried to install newly bought Claire bundle on internal SSD, as workaround, but by the end of download when it shows that it's be ing installed and still gives error "Couldn't be installed". So, it doesn'thelp with the situation. There's something wrong with NA2 itself. Currently trying it again, will see how it goes by the end of download, and if NA will install it properly on internal. If it goes smoothly, then will transfer it to external SSD with following Repair @"manipulation" thing. If it works, then yeah, it's a workaround for now, but still the thing needs to be fixed. I guess it doesn't work for everyone.

jarkkohietanen

https://community.native-instruments.com/discussion/comment/239123#Comment_239123

Ah I see, have you given both the native access and the NTKDaemon apps full disk access permissions in privacy & security settings in macOS?

Paper80y

https://community.native-instruments.com/discussion/comment/239136#Comment_239136

Correct. I tried reinstalling, following the workaround mentioned earlier, but no luck. On the internal drive it just throws a plain “Installation error”. On the external, it keeps insisting on “Full Disk Access”, even though I’ve already granted and re-granted it multiple times.

The weird part is, when I reopen Native Access, it actually shows the library as installed (Claire in my case). But the moment I try to load it in Komplete Kontrol or Kontakt—whether in my DAW or standalone—it just kicks me out saying: “Walk away, buddy. Not today.”))

So, yes, problem is in NA2 itself not OS or anything else.

Paper80y

For those, who are interested what happens after retries of Installation, and what error it gives in Kontrol and Kontakt Libraries, once they are moved from internal to external disk. Even if both nki files are there, it gives an error…

lephilb

@Jeremy_NI This morning ( one week after entering the ticket) I had the pleasure to see an update of Native Access… yes 😀 …. and….no 😪😔… This does not solve the problem. Still the same error. Come on NI are you serious ? Do you understand that your product ( that cost up to more than 1000 euro ) cannot be (re)installed on current Mac Version ? Does this mean that we also have to avoid upgrading minor MacOS version.. this is not serious

Paper80y

https://community.native-instruments.com/discussion/comment/239316#Comment_239316

Absolutely agree! Small update release, but nothing changed. Still getting error on installation on internal ssd, sow workaround doesn't work Something's not in friends between latest macOS and NA. Also, serials not showing in My Account page anymore…🤷‍♂️

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