TRAKTOR X1 MK3 going to sleep

Purchased a new X1 MK3 a few months a go and find it constantly goes to sleep and will not reconnect unless I disconnect the power supply. Currently it is in a hung state with the led screens active but none of the buttons work or are illuminated. Please can any one advise a solution.

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https://community.native-instruments.com/discussion/46525/traktor-x1-mk3-going-to-sleep

Simply said: X1 MK3 (or any other audio hardware) can not "going to sleep".

What is actually going to sleep, is your USB ports!

Please read this article to learn how to tune-up your computer for audio performance:

https://support.native-instruments.com/hc/en-us/articles/209571729-Windows-Tuning-Tips-for-Audio-Processing

The option you need is in the Power Settings —> USB Ports power settings

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https://community.native-instruments.com/discussion/46525/traktor-x1-mk3-going-to-sleep

Simply said: X1 MK3 (or any other audio hardware) can not "going to sleep".

What is actually going to sleep, is your USB ports!

Please read this article to learn how to tune-up your computer for audio performance:

https://support.native-instruments.com/hc/en-us/articles/209571729-Windows-Tuning-Tips-for-Audio-Processing

The option you need is in the Power Settings —> USB Ports power settings

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