Why is it that whenever I use NI customer support I want to punch a wall. Its an absolute joke.
No one answers the live chat even though no one is in the queue, I cant raise a ticket anywhere.
@necroscope
My advice to anyone into (or getting into) music ON Windows in the future is to never (ever) use Windows Reset on a machine with active software installations present - with any expectation that all will be well on the other side.
This process is extremely complex and despite it's "cutesy" end game (displayed in that dialog box by MS) is very destructive and would never be subjected to real world Q&A by any vendor - including NI.
All these products are known good by tens of thousands of us on Windows 10/11 - as long as the rules are adhered to (a correct, up to date and stable OS installation) followed by normal installs of NA and all the requisite products one owns.
Unfortunately - you may actually have an environment now that is unsolvable by any support team - leaving you with just one option - a bare metal clean install of Win 11 and a reinstall of your required product.
VP
52 requests?! That should be eligible for some kind of award!
"You have had 52 requests, a lot of times you created multiple requests about the same issue, slowing the process even more. "
The reason for this is you make people wait for someone to answer live chat rather than just let them submit a ticket. I have had to wait for 20 minutes sometimes when I would have rather just submitted a ticket.
Making a complaint should be enough for you to figure out an escalation is necessary and that your system isn't working but if anything its got a lot worse as time goes on. AI chatbots NEVER make things better.
The fact that you said that this was being escalated to someone senior and yet there is still no response says a lot.
"This kind of personal attacks does not show you in your best light. "
You have been unpleasant from the start of this issue, if you don't want to provide support just say so and advise people to use the Community forum.
Have you been to the Native Instruments Trustpilot page? Justify that score.
PoorFellow,
I've done a full reinstall and a lot of things are working but there are still some issues so I'll hvae to wait for support to get back to me.
