Komplete Kontrol 3.4.0 fails to scan VSTs

DrGeoff
DrGeoff Member Posts: 7 Newcomer
in Komplete Kontrol

Hangs scanning plugins (since update to 3.4.0) in standalone mode.

Different plugin each time. Has to be killed using Task Manager.

Tried the DB deletion and rebuild suggestion by support but as yet it has not managed to rebuild the DB.

Needs an update to generate more error detail to get around this problem.

Right now KK is unusable.

Tagged:

Comments

  • DrGeoff
    DrGeoff Member Posts: 7 Newcomer

    Further info from Win Logs:

    The program Komplete Kontrol.exe version 3.4.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

    Fault bucket , type 0
    Event Name: AppHangB1
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: Komplete Kontrol.exe
    P2: 3.4.0.0
    P3: 67b5fb7c
    P4: fadd
    P5: 67246080
    P6:
    P7:
    P8:
    P9:
    P10:

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 92b8abeb-6cd7-4a38-b929-3c9ec2aad5a8
    Report Status: 4
    Hashed bucket:
    Cab Guid: 0

  • DrGeoff
    DrGeoff Member Posts: 7 Newcomer

    Fault bucket 1520713120716120257, type 5
    Event Name: AppHangB1
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: Komplete Kontrol.exe
    P2: 3.4.0.0
    P3: 67b5fb7c
    P4: fadd
    P5: 67246080
    P6:
    P7:
    P8:
    P9:
    P10:

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: ebcf6ac7-12f5-4335-af13-a9a4f2308ab4
    Report Status: 268435456
    Hashed bucket: f78e845082a2d823651aa886b58f60c1
    Cab Guid: 0

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,779 mod

    Today, we released a Komplete Kontrol hotfix, 3.4.1, to address several critical issues affecting users. Here are the highlights

    ## FIXED Komplete Kontrol freezing in Reaper with certain NI plugins loaded

    ## FIXED issues stopping several NKS products from showing in the browser

    ## FIXED a freeze during plugin scanning

    ## FIXED Update the scanning splash screen to provide more info on progress

    ## FIXED modal dialogues blocking UI in Logic Pro

    ## FIXED NKS hardware partner naming fixed

    ## FIXED Updated controller scripts included for Maschine+

  • DrGeoff
    DrGeoff Member Posts: 7 Newcomer

    Upgraded and ran again, even tried running as administrator.

    The plugin counter is useful, but it fails just after completing the last one. (1385/1385). Might be useful to have a plugin scan log in the Browser Data folder as it scans?

    Logs show same kinds of errors and lots of plugin scan crashes (I'm guessing there is some threading going on in the scanning).

    Examples from logs:

    Faulting application name: ni-plugin-info.exe, version: 0.0.0.0, time stamp: 0x67e5277b
    Faulting module name: NemesisX64.dll, version: 3.0.0.0, time stamp: 0x6447c055
    Exception code: 0xc0000005
    Fault offset: 0x000000000017ef63
    Faulting process id: 0x610
    Faulting application start time: 0x1DB9F6B263A3AC3
    Faulting application path: C:\Program Files\Common Files\Native Instruments\Komplete Kontrol\ni-plugin-info.exe
    Faulting module path: C:\Program Files\Steinberg\VSTPlugins\NemesisX64.dll
    Report Id: 11c99066-3b2b-4228-877f-a595264c6ec5
    Faulting package full name:
    Faulting package-relative application ID:

    Faulting application name: ni-plugin-info.exe, version: 0.0.0.0, time stamp: 0x67e5277b
    Faulting module name: UAD Fuchs Train II.dll, version: 1.0.0.0, time stamp: 0x58d92d31
    Exception code: 0xc0000005
    Fault offset: 0x00000000000e180f
    Faulting process id: 0x4AD0
    Faulting application start time: 0x1DB9F6B573E8FDC
    Faulting application path: C:\Program Files\Common Files\Native Instruments\Komplete Kontrol\ni-plugin-info.exe
    Faulting module path: C:\Program Files\Universal Audio\Powered Plugins\UAD-2 Powered Plugins\UAD Fuchs Train II.dll
    Report Id: 23c4cbd1-8b6b-45bd-8f99-1ffcf5c46c3c
    Faulting package full name:
    Faulting package-relative application ID:

    Fault bucket , type 0
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: ni-plugin-info.exe
    P2: 0.0.0.0
    P3: 67e5277b
    P4: UAD Fuchs Train II.dll
    P5: 1.0.0.0
    P6: 58d92d31
    P7: c0000005
    P8: 00000000000e180f
    P9:
    P10:

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 23c4cbd1-8b6b-45bd-8f99-1ffcf5c46c3c
    Report Status: 4
    Hashed bucket:
    Cab Guid: 0

    Fault bucket 2007603446598866109, type 4
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: ni-plugin-info.exe
    P2: 0.0.0.0
    P3: 67e5277b
    P4: UAD Fuchs Train II.dll
    P5: 1.0.0.0
    P6: 58d92d31
    P7: c0000005
    P8: 00000000000e180f
    P9:
    P10:

    Attached files:
    \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.369d4fd9-e103-4b73-a026-423432318256.tmp.WERInternalMetadata.xml

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 6026c4d9-c20a-4c3b-8228-4ab0247984bd
    Report Status: 268435456
    Hashed bucket: f3ec5b66f4e622ca6bdc70b2ac6014bd
    Cab Guid: 0

    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: 1
    P2: 7fffd405f804
    P3: 0
    P4: ffff
    P5: ffffab07f4b2fa60
    P6: 10_0_26100
    P7: 0_0
    P8: 256_1
    P9:
    P10:

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 96a91eb5-3b23-4362-aa2f-ea3f99e94d06
    Report Status: 2049
    Hashed bucket:
    Cab Guid: 0

    Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: 9f
    P2: 3
    P3: ffffd18845284310
    P4: fffffe003a06f590
    P5: ffffd18848f45960
    P6: 10_0_26100
    P7: 0_0
    P8: 256_1
    P9:
    P10:

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 9c1e0567-356d-4022-9c80-8f52ec375469
    Report Status: 2049
    Hashed bucket:
    Cab Guid: 0

  • DrGeoff
    DrGeoff Member Posts: 7 Newcomer

    I found the crashdump for it if there is somewhere to send it in case this helps to debug the issue.

  • chk071
    chk071 Member Posts: 576 Pro
    https://community.native-instruments.com/discussion/comment/218620#Comment_218620

    It still doesn't work. After a full plugin rescan, I don't see any VST2 plugins, apart from the Native Instruments ones, and, it doesn't show any third party NKS plugins in the browser either.

    Come on people. Get your act together.

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,779 mod
    https://community.native-instruments.com/discussion/comment/218855#Comment_218855

    That is clearly an isolated issue, as we're not seeing other reports of this at this point. I'd suggest reaching out to support, or @Jeremy_NI to troubleshoot further.

  • chk071
    chk071 Member Posts: 576 Pro
    edited March 28

    Correction: I checked again, and, actually, it shows Arturia, and Plugin Alliance plugins in the browser, but, it doesn't show Waldorf plugins (e.g. Largo and Largo 2). And, it doesn't let me choose any VST2 plugins for the instrument plugin, see the screenshot.

    This is on Windows 11.

    KK_VST2_plugins.png
  • DrGeoff
    DrGeoff Member Posts: 7 Newcomer

    In my case Komplete Kontrol (standalone) starts, scans and crashes (ie dies completely) following a Windows update yesterday. Prior to that it would scan all plugins and just hang with the splash screen. Now it crashes and leaves a crash dump. Checking the crash dump doesn't say much, just that 'program.sys' faulted.

  • DrGeoff
    DrGeoff Member Posts: 7 Newcomer
    image.png

    Crash dump from Komplete Kontrol.

  • Anecdote
    Anecdote Member Posts: 3 Member

    After updating Komplete Kontrol to 3.4.1, scanning of plugins stops and crashes at last plugin, in my case - u-he Zebra reverb. Removed the plugin and KK crashes on what is now the last one on the list and this continues no matter how many plugins I remove! Uninstall, reinstall, delete preferences and still the same. Installed KK version 3.1.0, and everything's fine. Haven't been able to find an installer for KK vr. 3.3.xxx.

Back To Top

Categories