new Bug: Maschine 3.1.1 (Windows 11) does not start: Status "Waiting for product scan ..." forever

DeepThumb
DeepThumb Member Posts: 179 Advisor
edited March 21 in Maschine

Hi there:

After updating to Maschine 3.1.1 it does not start any more and is stuck in status "Waiting for product scan ..."

Windows suggests to stop it's execution.

Any ideas?

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Answers

  • DARK ∃N∃RGY
    DARK ∃N∃RGY Member Posts: 21 Member

    I have a bug of the same sort, for me the plugin scan never ends, gets frozen at the last one

  • Olivier57
    Olivier57 Member Posts: 16 Member

    Have you added any plugins? It might be a third-party plugin that's blocking it. Maschine is still having trouble with plugins.

  • DeepThumb
    DeepThumb Member Posts: 179 Advisor
    https://community.native-instruments.com/discussion/comment/217476#Comment_217476

    THX for that idea however no plugins added and no issues with 3.0.1 or 3.1 before.

  • Olivier57
    Olivier57 Member Posts: 16 Member
    https://community.native-instruments.com/discussion/comment/217481#Comment_217481

    In the 'Preferences' can you try to deactivate the use of VST2 plugins ? To see what happens.

  • Olivier57
    Olivier57 Member Posts: 16 Member

    To skip the scan press ESCAPE as soon as the Maschine window opens on your keyboard, keep pressing until Maschine opens.

  • Old WiseMan
    Old WiseMan Member Posts: 10 Member
    edited March 21

    I noticed this behaviour and found that in task manager you can see 4 (occasionally 5) identically named processes (order the list of processes by name). They will have some activity but eventually the plug in scan stalls and all these 4/5 processes drop to no activity. I found ending one or more of these got the scan to continue (I started by ending the last process in the list first) and then when it had reached the last plug in (1057 plugins) and hung at that point not finishing, by ending all of those processes (all named the same) the scan completes. This is not an exhaustive piece of testing but maybe it will help point NI devs down a particular route maybe a race condition between what seems to be a threaded scan now. Let me know if I can help with more info.

  • DARK ∃N∃RGY
    DARK ∃N∃RGY Member Posts: 21 Member
    edited March 21
    https://community.native-instruments.com/discussion/comment/217495#Comment_217495

    I tired your method it works for completing the scan you have to end on process named something like an hexadecimal number, but it is not due to a particular VST because if i disable either VST2 or VST3 it still freezes

    (Correction) You have to end something named ni plugin info. After like one or to tas

    Capture d’écran (67).png
    Capture d’écran (68).png

    ks ended the scan shows

  • DeepThumb
    DeepThumb Member Posts: 179 Advisor

    Regrettably nothing works:

    Maschine 3.1.1 starts right away with the splash screen and status "Waiting for product scan ..." and freezes immediately.

    ESC does not work and a ni-plugin-info.exe obviously isn't loaded according to task manager.

    So no Maschine at least this weekend.

  • Old WiseMan
    Old WiseMan Member Posts: 10 Member

    I know this has been marked as answered, because the manual ending of stalled 'ni-plugin-info.exe' processes does allow the scan to complete, which probably counts as a workaround, but it would be good to get some acknowledgment from NI that they recognise this as a bug which is on their backlog.

    If you watch the processes while the scan is running you can see when one, or a few them 'stall'; zero %ge movement on CPU, static memory usage, zero disk activity on that specific process. End that process and another one initiates. The full scan stall happens when all 4 threads have got into this stalled state. Obviously when all 4 threads are active, things go quicker.

  • DeepThumb
    DeepThumb Member Posts: 179 Advisor

    As I mentioned on my system it does not even start ni-plugin-info.exe. So there is nothing to end manually. 😕

  • Olivier57
    Olivier57 Member Posts: 16 Member
    https://community.native-instruments.com/discussion/comment/217601#Comment_217601

    It's very strange... I can't see anymore.

    Maybe tried to reinitializing the Maschine database

  • DeepThumb
    DeepThumb Member Posts: 179 Advisor
    edited 3:05PM

    This and reinstalling Maschine 3 are the last resorts but that will lead to the loss of all tagged groups and sounds.

    I hope that after the weekend support can add some insights in this thread. Luckily I don't depend on Maschine 3 / NI.

    Nevertheless: Many thanks to everyone for trying to help! 👍️

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