MacBook Pro M4 Pro Crashes / MacBook Pro M4 Pro Absturz Traktor 4 Pro

Dakaudo
Dakaudo Member Posts: 10 Newcomer
in Traktor Software & Hardware

I have a new MacBook Pro 2024 with Apple M4 Pro and 24 Gb Ram, 1tb SSD. As soon as I connect the external hard disk (2tb SSD, 800 gb used), the tracks are scanned or analyzed and this data is loaded into the Mac's memory. Without this, the search function in Traktor does not work. I have now let the Mac load the tracks for 2 days, this also worked well. Now that this step has been completed, the tracks are analyzed again and loaded into the memory until the following error message appears at some point and the Mac crashes. This also happened while I was deejaying on a booking. The complete Computer crashes .I never had these problems with my MacBook Pro from 2012. Identical hard disk and identical hardware. I have now updated from Traktor 3 to 4 in the hope that it was a bug, but unfortunately not. 

Original Text in German: 

Ich habe ein neues MacBook Pro 2024 mit Apple M4 Pro und 24 Gb Ram. Sobald ich die externe Festplatte (2tb SSD, 800GB genutzt) anschließe werden die Tracks gescannt bzw. analysiert und diese Daten werden in den Speicher des Macs geladen. Ohne dieses funktioniert die Suchfunktion in Traktor nicht. Ich habe den Mac jetzt 2 Tage die Titel laden lassen, dieses funktionierte auch gut. Jetzt nachdem dieser Schritt abgeschlossen ist, werden die Titel wieder analysiert und dabei in den Speicher geladen, bis dann irgendwann folgende Fehlermeldung erscheint und der Mac abstürzt. Das ist auch schon passiert während ich auf einer Veranstaltung aufgelegt habe. Diese Probleme hatte ich mit meinem MacBook Pro von 2012 nie. Identische Festplatte und identische Hardware. Ich habe von Traktor 3 nun auf 4 geupdated in der Hoffnung es handle sich um einen Bug, leider nein.

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Best Answer

  • Toxicaudio
    Toxicaudio Member Posts: 55 Helper
    Answer ✓

    I don't understand why your data is loading into the memory. This is maybe the problem why Traktor crashes.

Answers

  • Toxicaudio
    Toxicaudio Member Posts: 55 Helper

    Can you share a screenshot of your "File Management" settings in Traktor.

  • Dakaudo
    Dakaudo Member Posts: 10 Newcomer
    image.jpg

    Hi Toxicaudio, here it is.

  • Toxicaudio
    Toxicaudio Member Posts: 55 Helper
    edited February 18

    Did you follow these instructions :

    https://support.native-instruments.com/hc/de/articles/209590429-%C3%9Cbertragung-der-Traktor-Collection-Playlists-und-Settings-von-einem-Computer-auf-einen-anderen

    Is Traktor running under Rosetta?

    Do you understand this setting : Import Music-Folders at startup?

    Before you execute TP4 you should connect your external Drive first and wait until the drive is recognized.

  • Dakaudo
    Dakaudo Member Posts: 10 Newcomer

    I can not transfer it, because of a defect of my old macbook, so i need to start from scratch.

  • Toxicaudio
    Toxicaudio Member Posts: 55 Helper
    Answer ✓

    I don't understand why your data is loading into the memory. This is maybe the problem why Traktor crashes.

  • Dakaudo
    Dakaudo Member Posts: 10 Newcomer

    yes, this is also my opinion, i don‘t understand why. It is a new mac book with no other software or data on it. Only NI Access, Traktor 4 Pro.

    also when you go into a folder on the drive it loads the data into the memory, so the used memory increases and increased and then at a point it crashes when the memory is full.

  • Toxicaudio
    Toxicaudio Member Posts: 55 Helper

    I think this is not a Traktor issue. In case that this is a double post and Martiniix is involved we can stop here…

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