I bought two new products, they have serial numbers but I cannot see them in Native Access and I cannot download them.
I suspect (from various reports) NA has some issues lately.
Have you tried manually inserting the serial in NA? (you can find your serial in NI website under your account/ My products and Serials).
Have a look also at this article (even if, if the problem is NA having issues, I don’t know if it will help)
https://support.native-instruments.com/hc/en-us/articles/360000166958-My-product-is-missing-in-Native-Access
thanks a lot for response but I’ve also tired manually my serial number but it’s not working.
