Komplete KONTROL not working in ProTools

KAS OZ

I purchased s88 series 3 last week, but can not get it to work correctly in ProTools.

I can open komplete kontrol & kontakt in standalone mode and select instruments and make sound. When I open ProTools, I can open multiple instances of both applications and make sound, but the kontrol keyboard will only communicate with the currently open application. There is no way to go back to a previous track. Additionally the transport buttons do not work or light up (four of them play sounds instead!). I am unable to access any track controls (e.g. track volumes/pan) from the kontrol keyboard.

I followed installation instructions, but the MIDI controller keyboard field did not “auto-populate” as described in the video. Initially nothing worked. I have been juggling MIDI options since to get to where I am now (with some of the Kontrol keyboard functions working) and have no idea where to go from here.

I’ve been using PT for PT for 25 years and have patiently saved for Kontrol s88. I know there will be a solution, but my online hunt has been unsuccessful so far.

A support ticket was raised 5 days ago…no response yet. Help greatly appreciated.

2019 MacBook Pro i9 2.4GHz 8-core 64GB RAM, Ventura 13.6.4

ProTools v2024.10.1. Current Native access.