latest abbey road 50s/60s updates don't open with an user interface

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GoaSkin
GoaSkin Member Posts: 42 Member
in Kontakt

Hello,

I installed the most recent updates of Abbey Road 50s Drummer and Abbey Road 60s Drummer.

When I open them in Kontakt 7 now, only a minimalistic user interface is shown like if you open a sample library which is not made for Kontakt.

abbey.png

All other Kontakt instruments are usable as usual. How can I fix this?

Best Answers

  • mykejb
    mykejb Moderator Posts: 2,609 mod
    edited January 21 Answer ✓

    Is your version of Kontakt 7 up to date, and what's your hardware/OS? Mac/PC and OS version.

    Update - I just ran up K7 here and it does display ok, this is on MacOS Sequoia. Clicking on the image under the spanner icon opens/closes the main interface as I'd expect.

  • GoaSkin
    GoaSkin Member Posts: 42 Member
    Answer ✓

    Clicking on this icon did nothing in my case but I found out how to fix it.

    For any reason, the file 'Abbey Road 50s Drummer.nicnt' was not replaced during the update. Instead, the new version was created as 'Abbey Road 50s Drummer.nicnt.1'

    Same with the 60's drummer.

    So I had to remove the folder and to reinstall with Native Access.

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,986 admin
    Answer ✓
    https://community.native-instruments.com/discussion/comment/206442#Comment_206442

    Hi @GoaSkin I checked with our product team why a new .nicnt file was created in your case. They confirmed it's due to a permissions issue. If Native Access doesn’t have the necessary system access, it can't overwrite the existing file and instead creates a '_1' version. Please make sure to check Native Access system permissions before updating any products just in case.

Answers

  • mykejb
    mykejb Moderator Posts: 2,609 mod
    edited January 21 Answer ✓

    Is your version of Kontakt 7 up to date, and what's your hardware/OS? Mac/PC and OS version.

    Update - I just ran up K7 here and it does display ok, this is on MacOS Sequoia. Clicking on the image under the spanner icon opens/closes the main interface as I'd expect.

  • PoorFellow
    PoorFellow Moderator Posts: 7,369 mod
    edited January 21
    https://community.native-instruments.com/discussion/41584/latest-abbey-road-50s-60s-updates-dont-open-with-an-user-interface

    Click where shown :

    image.png
  • GoaSkin
    GoaSkin Member Posts: 42 Member
    Answer ✓

    Clicking on this icon did nothing in my case but I found out how to fix it.

    For any reason, the file 'Abbey Road 50s Drummer.nicnt' was not replaced during the update. Instead, the new version was created as 'Abbey Road 50s Drummer.nicnt.1'

    Same with the 60's drummer.

    So I had to remove the folder and to reinstall with Native Access.

  • mykejb
    mykejb Moderator Posts: 2,609 mod

    Glad to see you got it working - I'll remember that in case the problem comes up again, thanks for letting us know!

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,986 admin
    Answer ✓
    https://community.native-instruments.com/discussion/comment/206442#Comment_206442

    Hi @GoaSkin I checked with our product team why a new .nicnt file was created in your case. They confirmed it's due to a permissions issue. If Native Access doesn’t have the necessary system access, it can't overwrite the existing file and instead creates a '_1' version. Please make sure to check Native Access system permissions before updating any products just in case.

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