Why is it so incredibly difficult to contact support?

Jrue

I bought Traktor 4 pro upgrade during the end of the holiday sale (Dec 27th) and have not been able to download this thing. No matter how many times I have tried to install and uninstall Native Access i still could not find the download link to Traktor 4 and I cannot use the Z1 Mk2 because of this. meanwhilie, contacting support is just the most tedious piece of ****** i have ever encountered. It's like playing roullette on the website. I cant even send a picture of native access showing that the download is absolutely not there. It is incredibly frustrating.

mykejb

Are you running the latest version of Native Access? There's a "beta" tag in your screenshot that's not on my version. Can you check that you're on 3.16.0 as older versions often don't see the latest software updates. You can download the latest from here - https://www.native-instruments.com/en/support/downloads

I'm assuming you're on Monterey or higher, as older versions don't support Traktor 4 so it wouldn't appear in the product list.

maniacintosh81

@Jrue Why you bought the upgrade? Your Z1 Mk2 includes a licence for Traktor Pro 4.

As mykejb already wrote: You need at least macOS 12 for Traktor Pro 4 this can be an issue. You have only one account with Native Instruments? If you have more than one: You use the same account in Native Access as you bought the upgrade with?

Edit: Is your Traktor Pro 4 licence listed in My products and Serials here on NI website while your are logged in?

lord-carlos

This guide might also help:

https://support.native-instruments.com/hc/en-us/articles/360000166958-My-product-is-missing-in-Native-Access

Cliff moor

simple no sound thur speaker

mykejb

https://community.native-instruments.com/discussion/comment/204070#Comment_204070

Is this a problem you're having? Doesn't see to be related to the original problem?