How to troubleshoot Spotlight Collection instrument in Kontakt

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kajito
kajito Member Posts: 9 Member
in Kontakt

I just finished installing the KOMPLETE 14 ULTIMATE Upgrade on my new Mac Mini. Everything is running smoothly, except for the Spotlight Collection instruments: Middle East, Balinese Gamelan, Cuba, and India. My setup includes Reason 13 as my DAW on a Mac Mini M4 (Sequoia 15.2) with 16GB RAM, 250GB of internal storage, and an external ACASIS 2TB drive. I'm using the Komplete M32 keyboard and accessing the plugin within my DAW.

The issue is that none of the instruments from the Spotlight Collection are playable. When I hit the play button, the reference keyboard at the bottom displays the notes being played, but there's no sound. Similarly, when I play notes on my M32 keyboard, there’s no audio output. However, I can audition the sound library by clicking on it in the library section, so the sounds themselves are loading.

I’m not sure if the sample library is properly installed, if there’s a routing issue in Kontakt, an installation path problem, or an issue with the audio settings in the Native Instruments software—or something else entirely. I’m unsure of the next steps to troubleshoot and resolve this issue. Screenshots are attached for reference.

standalone out .png
standalone input kontakt 7output.png
standalone input kontakt 7 midi.png
No playback from Kontakt 7.png
No playback from Kontakt 8.png
No playback when play is selected.png
No playback when play is selected for K8.png
standalone input.png
NI preference.png
Midi Setup.png
mac mini specification.png
kontakt Standalone.png
Komplete Kontrol working.png
installation path.png
Folder location.png
error message.png
Audio setup in Reson 13.png
2025-01-01_03-40-51.png
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  • kajito
    kajito Member Posts: 9 Member

    Update: I just realized that none of the instruments in the library are playable, although they can all be auditioned. :-(

  • kajito
    kajito Member Posts: 9 Member

    I just reinstalled India and its working now. My guess is I'll have to reinstall the whole library again.

  • DunedinDragon
    DunedinDragon Member Posts: 1,114 Guru
    edited January 1

    I assumed since you said Kontakt it was Kontakt 8. I only have Cuba but it functions perfectly in Kontakt 8 standalone using my S88MK3 even when using Kontakt 8. You might want to provide a bit more info on your setup and how you're using it to get a better idea of what's happening. Just so you know the samples used for auditioning are different than when you actually play them. In fact I think those are just audio files, not MIDI, so check your MIDI input configurations.

  • kajito
    kajito Member Posts: 9 Member
    Answer ✓

    I believe I've pinpointed the issue. After installing the NI library, I also installed 'CleanMyMac' and ran the app manually to optimize my system. While using the application manager, I got a bit too aggressive and manually removed some redundant NI leftover files. I suspect that might have caused the problem since reinstalling the library resolved it. The only downside now is having to reinstall the entire library, which took forever—oye! Thanks for the heads-up.🙄

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,995 admin
    Answer ✓

    Hi @kajito CleanMyMac has been known to cause issues with our products, so we recommend avoiding it altogether: https://support.native-instruments.com/hc/en-us/articles/209544929-Notes-on-Using-Registry-or-Property-List-Cleaning-Utilities

  • kajito
    kajito Member Posts: 9 Member

    In case anyone is wondering where the leftover files are in CleanMyMac see the attachment.

    2.png
    2025-01-30_15-35-15.png
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