Hey!
I've recently upgraded komplete 15 from standard to ultimate, and I see all the new instruments and effects in native access, but there are a couple of things which seem to be wrong:
- I didn't receive any code to unlock the 2 "bx_" plugins by native alliance. In the 3rd party products in my account I only see the code for the bx_ plugins included in k15 standard. Under "My products" in Plugin Alliance's installer, I only see the bx_ plugins included with standard, not the new ones.
- I didn't receive the $25 voucher (I didn't read anywhere that this applies only to full-version purchases, so I assume it should be sent out also to users upgrading, no?)
- If I go to the "My products" page under "My account", I see this:
I've never even opened Creator Tools nor Guitar rig, so everything's ok for them. But what about K15 Ultimate? Why is it up there? The good old 15 standard is correctly visible below, under "Registered products".
The purchase confirmation email clearly says "You will not receive any serial numbers by email. Native Access automatically registers your serial numbers so you don’t have to enter them manually."
So… Am I missing something?
