Battery 3 not seen in Native Access, tries to install Service Centre

dazzlaa

As the title says really,

I am trying to install Battery 3 so my old projects will open. I do have Battery 4 but Ableton specifically looks for 3. Now I've seen others have this same issue and have been resolved so I am hoping there can be resolution here too.

I have seen the updated, legacy product page which suggests Native Access will activate Battery3, but my problem is that Native Access just does not see Battery 3 at all. Therefore it will not activate. It tries to verify the serial number via the old Service Centre app but that no longer connects as it's so old.

Any help would be really appreciated!

:)

mykejb

Pretty sure you need to download and install Native Access 1 rather than NA2 as that should be able to activate Battery 3. Downgrade instructions are here - https://support.native-instruments.com/hc/en-us/articles/4748946468497-How-to-Downgrade-Native-Access-2-to-Native-Access-1. Once it's activated you can reinstall NA2 for current products.

Vocalpoint

https://community.native-instruments.com/discussion/comment/199324#Comment_199324

Actually - I think you can activate Battery 3 in Native Access 3.16 - just need to expose Legacy Products under Preferences.

VP

dazzlaa

Oh that sound really promising. Thanks for the advice, I'll give it a shot :)

dazzlaa

Hmm, so I can see B3 in NA1 but it shows as demo and the installation does not show the plug in after rescan in Ableton. My Battery 3 serial number now matches my Battery 4 serial so potentially a clash there?

I went ahead and reinstalled NA3.16 to enable legacy products but again, nothing shows up.

Vocalpoint

https://community.native-instruments.com/discussion/comment/199486#Comment_199486

Well - you certainly should be able to still authorize B3 in Native Access v1. That much I know for sure.

VP