Guitar Rig7 Input not activated

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Jerry57
Jerry57 Member Posts: 3 Newcomer
in Komplete General

Hi, I got yesterday Guitar Rig7 working properly, but now I have encontered a problem. Audio seems to be running but the channels (Guitar Rig in L or R) are not activated (see the picture). For this reason no guitar signal can be seen in the input meter of Guitar Rig 7.

I have reinstalled the ASIO Driver but this did solve my problem. Any suggestions?

Thanks ;-)

image.png

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  • Jerry57
    Jerry57 Member Posts: 3 Newcomer

    Reintstalling the ASIO Driver did NOT solve my problem. Sorry for the mistake in the previous message!

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin
    Answer ✓

    Please carry out these steps: Guitar Rig Crashes at Startup

    If that didn't help please get in touch with our support here: https://bit.ly/NI_support_other

  • Jerry57
    Jerry57 Member Posts: 3 Newcomer

    Thanks for your reply. My setup consists of Guitar Rig7 LE (as standalone), Komplete Audio 1, guitar and headphones. After testing again I noticed that I can get Komplete Audio working (input channels activated) if I use USB 3.1 port of my computer (HP Desktop, Win 11). However, with USB 3.0 the input channels can not be activated (as described earlier). According to the system requirements Komplete Audio should be working even with USB 2.0.

    Could you please explain why USB 3.1 is needed? With USB 3.1 the output power is higher, is this the key issue here? I have not found any information concerning Komplete Audio 1 power consumption.

    In addition to my USB problem Guitar Rig7 LE also sometimes crashes by itself (audio engine is switched off) when used. After restarting it works then again. Any ideas to this problem?

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