I just installed and downloaded everything I need only to realize the main software I need wasn't with the group after registering the serial number. Is this common?
Please get in touch with our support if you have issues registering our products: https://bit.ly/n1acc
Which software/hardware serial did you register?
maschine mk3. I'm missing the maschine 2 software.
As per the multiple threads scattered across the forum for several weeks, you need to contact support.
Why it's still a thing that needs to be addressed on an individual basis rather than a site/account fix I have no idea, but That's Just The Way It Is (da da daa, da da daa, da da daa). 😁
Haha. Yes! I've got a ticket in. Wishful thinking brought me here hoping for an easy fix. Thanks!
I'd say give it at least 24 hours, but you may get lucky. If you've just bought a new Maschine MK3, you should get Maschine 3 software.
I'm in the states. Do they have a support team here?
Anybody else in the boat where they received their Maschine as a gift, registered the serial, no software in Access, submitted a ticket, and were told "We need an invoice #" ?
It was ordered on Amazon, and the only information that Amazon gives is the Order #, which support says isn't enough info… but there is no further info besides purchase date. I can't be the only one in this scenario.
