Maschine mk3 will software will not show up in native access

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Barrym
Barrym Member Posts: 2 Newcomer
in Maschine

I have followed all the steps required to download the software, including putting the serial number into native access, I get a prompt after that says successfully registered device and that I will be able to download the software but it never shows up In The library. I have uninstalled native access and reinstalled it, I have restarted my computer many times and hit the refresh button every ten minutes for over an hour now. I’m very frustrated since I just bought this product and cannot use it.

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  • Barrym
    Barrym Member Posts: 2 Newcomer
    image.jpg

    this is what comes up after I input the serial number but no option to download the software. Even after waiting a long time and consistently refreshing it

  • PK The DJ
    PK The DJ Member Posts: 2,773 Expert

    It's a known issue. Numerous posts about it on the forum. You need to contact support.

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