Not seeing Komplete Kontrol in my library

adamadagascar

Hello! I purchased a S61MK2 last February, downloaded Komplete Kontrol, and am using it. I now am trying to set it up on my laptop but when I log in to my Native Acess app I do not see Komplete Kontrol in my library. I read that there is a limit of 3 computers that you can install on, but this is only my second computer. Just to be safe, I uninstalled from the first computer but Komplet Konotrol still doesn't show up on the second. I also read that products that aren't compatible won't show up, but as far as I know my Windows 10 pro laptop should be compatible. Does anyone have any suggestions? Thank you!