My pads are broken and I don't know why

SachaLRF
SachaLRF Member Posts: 1 Newcomer
in Tech Talks

Hello, I have a mikro MK3 and some of the pads don't respond as they use to do and do not work even when I changed the sensivity in the settings, I never made it fall down or set down on it or haven't spilled anything on it or even being to strong with the using, it juste started to do this like that. Maybe the place I live is a bit cold and humid, but I guess it is not that much. I called everybody in and out of Paris and nobody can help me... What can I do ?

Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,179 mod

    Hey @SachaLRF If you create a new template in Controller Editor, it should reset everything to default:

    Screenshot 2024-11-15 at 13.58.17.png

    If that doesn't help, the next step would be to test it on another computer. If the problem is the same then it's a hardware issue and you should get in touch with our hardware support here: https://bit.ly/NI_support_Hardware

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