traktor pro 4 crash problem

Dj.sina.azar

Hello friends.
I am using S8 device and MacBook Pro M1 Pro ( 1T - 16 ) laptop .
After the new update (version 4). Traktor program closed many times while working.
I informed the company and after two months, the problem is still not fixed. The company admitted the problem but does not have a solution for this problem.
Do you know a solution?
The first time I reported it, the company did not believe me until I sent a video of this problem. They suggested many ways but the problem was not solved.
They asked me:
1- Reinstall the program. 2- Give full access to the Ni Product . 3- Create a collection or restore an older collection. 4- Update the laptop Os and software. 5- They asked me to reinstall the S8 device driver. 6- Finally, they asked me to install a program called Ni Support Tools and send the output... We checked many steps together, and in the end, because they had no answer, the request was closed without my approval. The company confirmed that there was a problem but did not provide a solution.

Video Link :

https://drive.google.com/file/d/1aXTaV1PTW2okl8eY-DnzNwB1jszl1CFg/view

Joaquindyp

Hello, could you have a solution?

Unknown

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