I've run firmware updates and the keyboard is still in the same state as the picture.

jiyeon

I've run firmware updates and the keyboard is still in the same state as the picture. It's the same when connected to another computer. what should i do?

PoorFellow

https://community.native-instruments.com/discussion/38273/ive-run-firmware-updates-and-the-keyboard-is-still-in-the-same-state-as-the-picture

Please check the troubleshooting page : Kontrol S-Series MK3: Troubleshooting Firmware Update Issues

In particular please notice the : "Many connection issues can be avoided by using a USB-C hub instead of connecting your keyboard directly to your computer. Make sure that the USB hub can transmit power and data." . Also make sure to use quality cables (the one coming with the keyboard has failed for a few also). My personal guess is that the best bet is using cables certified for USB 4 or passive Thunderbolt 4 cables.

You can also try using a USB-C to USB-A cable and try connecting to a USB A port but please notice that you then also use a USB-C PSU certified for PD and at least 20 W with a PD certified cable.

If the problem persists the please contact N.I. Hardware Support

In case of you need further guidance : How to contact NI Support

PoorFellow

https://community.native-instruments.com/discussion/38273/ive-run-firmware-updates-and-the-keyboard-is-still-in-the-same-state-as-the-picture

Please check the troubleshooting page : Kontrol S-Series MK3: Troubleshooting Firmware Update Issues

In particular please notice the : "Many connection issues can be avoided by using a USB-C hub instead of connecting your keyboard directly to your computer. Make sure that the USB hub can transmit power and data." . Also make sure to use quality cables (the one coming with the keyboard has failed for a few also). My personal guess is that the best bet is using cables certified for USB 4 or passive Thunderbolt 4 cables.

You can also try using a USB-C to USB-A cable and try connecting to a USB A port but please notice that you then also use a USB-C PSU certified for PD and at least 20 W with a PD certified cable.

If the problem persists the please contact N.I. Hardware Support

In case of you need further guidance : How to contact NI Support