My S49 keyboard quit working

paulisher

I can no longer use the browser on the keyboard to load anything. I have tried to update the driver several times with a restart and the update is successful but doesn't update. I have an Apple M1 14.1.1 (23B81) and use UA Apollo as my interface.

Jeremy_NI

Please check these articles:

Kontrol S-Series MK3: Avoiding Connection Issues by Using the Right USB-C Hubs and Cables

Kontrol S-Series MK3 Troubleshooting Guide

If that doesn't help get in touch here: https://bit.ly/NI_support_Kontrol

DunedinDragon

Did you download and install the new (ver. 1.8.7) Hardware Connection Service released on 11/4/2024 in Native Access and then after that follow the directions on the reboot of your keyboard for installing the matching keyboard firmware?

PoorFellow

https://community.native-instruments.com/discussion/38130/my-s49-keyboard-quit-working

For people to be better able to properly assist you then please tell the exact version of keyboard that you have (if it is an A Series or S Series and if MK2 or MK3).

Also what is your version of Native Access and Komplete Kontrol app.

Please also check that you have granted full disk access to everything N.I.

How to Enable Full Disk Access on macOS

Notes on Network Drives and Disk Formats

Compatibility of Native Instruments Products on macOS

paulisher

Hi DA thanks for your response and sorry for the delay getting back. I found the problem, bad cable.

Matthew_NI

Based on the chipset your forum account says you used, I think you are experiencing the USB-C error, which is unrelated to the cable, and could happen at anytime.

Problem:
Some computer chipsets made between 2020 and 2023 have a known  USB-C error that can't be fixed. This can cause sporadic problems with USB-C peripherals like the Kontrol S MK3, including connection failures, freezing, or issues with firmware updates.

Solution:
If you experience these issues, try using a USB-C hub between your Kontrol S MK3 and your computer. This can help avoid the problem and ensure a stable connection. This is critically important during firmware updates, as data loss could cause broken firmware. Make sure the hub supports both power and data transfer.

Jeremy_NI

Please check these articles:

Kontrol S-Series MK3: Avoiding Connection Issues by Using the Right USB-C Hubs and Cables

Kontrol S-Series MK3 Troubleshooting Guide

If that doesn't help get in touch here: https://bit.ly/NI_support_Kontrol