Hi Native Instruments,
So I've went back and forth with NI Tech Support, taking time to make multiple videos and getting tech support to confirm the issues I'm experiencing with my brand new s88 MK3.That took about a week. And now after confirming, it's just complete silence…..
I was told they would be reaching out to the hardware guys at tech support, but now no correspondence after multiple emails wondering what's the status.
This is not the way to do business with a customer who just invested a bunch of money into your products. This is not necessarily the way you win customers over.
I'm not in a position where I need NI ,as there are tons of other options, and I've went away for years, for similar reasons before ( lack of support ).
I don't expect to be treated better than any other customers here, but one thing NI should do is respect us, and a simple email doesn't seem like too much to ask.
If I don't hear from them soon, I'll just return the board. This doesn't have to be a matter of cat and mouse here, there's too many options out there to sweat any one company for the most basic form of support.
In most cases we have 30 days to return a product. NI this is an area you can do much better in.After all we're the ones supporting you.
