traktor kontrol s4 loosing power when jogging

infotron

so since I cant find anything on how to actually contact support about this, ill ask it here. my situation is very simple, when i have two track playing at the same time if I jog on of the wheels backwards my whole deck looses power and restarts. yes my power cord is fine, yes my usb cord is fine and not plugged in to a ****** usb hub. its such a strange issue that idk what more information to put here. if theres anything you need to help me just let me know thanks.

Uwe303

Hello,

I think you have connected it with a power supply? Have you changed USB cables or clean USB connections, maybe it don't looses power it may loose connection for whatever reason.

infotron

https://community.native-instruments.com/discussion/comment/185614#Comment_185614

im not bumping anything when it happens, there are no loose connections at all. seems like a software or firmware bug