Help! Previews still trying to install.

Nats
Nats Member Posts: 4 Newcomer
edited October 7 in Native Access

HI All

PLease help. Previews has been trying to install for 3 days! I've reset the file location tried different folders locations etc and Ive logged out and logged back in and it's still installing and theres no way to stop it. Ive tried everything.

Thank you, Nats

Best Answers

Answers

  • Mert_NI
    Mert_NI Customer Care Posts: 604 mod
    Answer ✓

    Hello Nats, sorry for the issue.

    Here is the Knowledge Base Article that can help you with this subject:

    Native Access Is Stuck on Installing Previews

    I hope this helps☺️

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod

    Have you tried restarting your computer?

    What's your operating system? Where did you set the installation paths?

  • Nats
    Nats Member Posts: 4 Newcomer

    HI all,

    Thanks for responding.

    I've tried everything. Logging in and out ,shutting down and trying to redirect it to a different path,different folder new folder on my hard drive where the rest of my NI stuff is downloading and keep getting the same error message that I need to find a different path. Even when I log back in it's STILL loading previews and there's no option to stop it it's just the locate button so I'm back to square one.

    I'm also unable to download anything else now as its 'waiting ' for previews to install.

    I'm experarated. It's been doing it's own thing for 4 days now.

    Nat

  • Nats
    Nats Member Posts: 4 Newcomer

    Ps. I'm on windows 11.

    Thank you

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod
    edited October 8 Answer ✓
    https://community.native-instruments.com/discussion/comment/182670#Comment_182670

    Please get in touch with our support here: https://bit.ly/NI_support_NA

  • Nats
    Nats Member Posts: 4 Newcomer

    OK thanks so much,

    Nat

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