Help! Previews still trying to install.

Nats

HI All

PLease help. Previews has been trying to install for 3 days! I've reset the file location tried different folders locations etc and Ive logged out and logged back in and it's still installing and theres no way to stop it. Ive tried everything.

Thank you, Nats

Mert_NI

Hello Nats, sorry for the issue.

Here is the Knowledge Base Article that can help you with this subject:

Native Access Is Stuck on Installing Previews

I hope this helps☺️

Jeremy_NI

https://community.native-instruments.com/discussion/comment/182670#Comment_182670

Please get in touch with our support here: https://bit.ly/NI_support_NA

Mert_NI

Hello Nats, sorry for the issue.

Here is the Knowledge Base Article that can help you with this subject:

Native Access Is Stuck on Installing Previews

I hope this helps☺️

Jeremy_NI

Have you tried restarting your computer?

What's your operating system? Where did you set the installation paths?

Nats

HI all,

Thanks for responding.

I've tried everything. Logging in and out ,shutting down and trying to redirect it to a different path,different folder new folder on my hard drive where the rest of my NI stuff is downloading and keep getting the same error message that I need to find a different path. Even when I log back in it's STILL loading previews and there's no option to stop it it's just the locate button so I'm back to square one.

I'm also unable to download anything else now as its 'waiting ' for previews to install.

I'm experarated. It's been doing it's own thing for 4 days now.

Nat

Nats

Ps. I'm on windows 11.

Thank you

Jeremy_NI

https://community.native-instruments.com/discussion/comment/182670#Comment_182670

Please get in touch with our support here: https://bit.ly/NI_support_NA

Nats

OK thanks so much,

Nat