mk3 used from local music store registered to another user

Valerie

Hi, I just bought a mk3 used from long and mcquade in toronto canada. Came home to put the serial number in and its registered to someone else. Thought long and mcquade would have made sure the previous user would transfer or unregister their account before trading it in. How can I get this registered to my account? I have receipt etc. Thankyou

ibbanez

So, while I didn't purchase from a music store, I did purchase from someone off Facebook marketplace, who told me that he released the serial, etc, blah blah blah. I came home and found out he did no in fact release it. I did reach out to support, and explained everything and they were able to get it registered to me. They are able to see the previous owner, etc. So I would start by reaching out to Support, and as long as everything is on the up and up, they will easily get it registered to you and send you a serial, or add it to your account. It would be helpful if you had the other users email address used, but just simply open a support ticket and explain everything. Hopefully they should be able to help you.