How can I get Maschine 2 upgrade if my current MacOS do not allows the installation of my registered

invictor

I've bought a Maschnie MK2 that came with Maschine 1 software.

I've upgraded my computer and now I am using a Macbook Pro M3 Pro.

When I try to install Maschine 1, a message tells me that the package is not compatible with my current MacOS version.

In order to keep using my Maschine MK2, I would like to upgrade it to Maschine 2. Is it possible to upgrade it?

How the upgrade can be installed without a previous Maschine 1 version installed in my current Macbook?

For me is important to have the upgrade because it is cheaper than buying a full Maschine 2 version.

Uwe303

Hello,

you don't need to install maschine 1 software in order to be able to upgrade it, it only must be in your account. You buy the upgrade and enter the serial then you can directly install maschine 2 software. Best is that you are logged in when buying the upgrade, then you see if you are eligible for sure - but you should be.

Uwe303

Hello,

you don't need to install maschine 1 software in order to be able to upgrade it, it only must be in your account. You buy the upgrade and enter the serial then you can directly install maschine 2 software. Best is that you are logged in when buying the upgrade, then you see if you are eligible for sure - but you should be.

invictor

Great! If the Maschine 2 offer appears to me, then I understand that I am eligible.

Uwe303

https://community.native-instruments.com/discussion/comment/178506#Comment_178506

Normally yes, and if not then you see it as text, and as far as I have checked it, you can buy it and upgrade.

PK The DJ

Also answered here yesterday…

PoorFellow

https://community.native-instruments.com/discussion/comment/178506#Comment_178506

In case of any doubt then contact N.I. Account Support or N.I. Purchase Support .

Also , if you buy from the N.I. 's own shop in good faith expecting that you are eligible for an upgrade and you are not then usually N.I. will issue a refund if you can not redeem the product and ask for a refund shortly after buying. I am not a N.I. employee so this is just my best assessment and and not a guarantee , for one of those you will have to contact support 🙂