Traktor 4 license not included with X1 mk3

Defy The Signal

Hi just received a new X1 mk3, and registered the hardware serial.

Nowhere in the box is there a serial card for the Traktor 4 software that it advertised as coming with it.

Native access does not show Traktor 4, my account only shows the X1

What am I missing or have done wrong?

Is there supposed to be a separate serial card for the software?

Defy The Signal

Thanks everyone. Support was able to solve it.
For anyone else who has this problem you must contact Product Support to fix it.

https://support.native-instruments.com/hc/en-us/categories/360000053737-Product-Support

There is an early batch of X1 MK3 whose serial number was tied to Traktor 3 rather then 4.
I seem to have had one of those devices.
Product Support assigned me the Traktor 4 license and all works fine.
Took all of 10 minutes to fix, you just need the serial number and proof of purchase.