the serial number is still registered to his account but have no communication with him how can I get in touch with someone at NI in order to transfer it to my account
Usually you should get a licence transfer ID from the old owner. If there is no way of obtaining the licence transfer ID you have to contact NI support. You will need a proof of purchase and a picture of the serial number on your hardware in this process.
Native Instruments site → Support → Purchase & Account → Account Support → (scroll down) Contact Support → Contact NI Support
1 Do you need help with the activation or installation of a product? This question is required.* → No
activation
installation
2 Is your question about License Transfers / 2nd hand purchases?This question is required.* → Yes
License Transfers
2nd hand purchases
3 We have collected all info around 2nd hand purchases in this overview. Please click below to find out more: This question is required.* → That doesn't help.
all info around 2nd hand purchases
4 OK. Are you a buyer or seller?This question is required.* → Buyer
buyer
seller
5 Have you received a License Transfer Token?This question is required.* → No
License Transfer Token
6 Have you bought it from a shop (Guitar Center, Sweetwater, Thomann, etc.) or from a private person (Ebay, Facebook, etc.)?This question is required.* → Choose whatever is true… The next steps should be more or less self-explanatory
shop
private person
please help
Contact NI support.
how long does the process take ?
As you open a support ticket with this process this can take a few days depending on current work load at NI support department. Keep in mind that support doesn't work on weekends.
thank you to. Everyone who commented and helped me on this topic native has taken care of the ticket and it’s well appreciated god bless you all
