Recently bought a brand new X1 MK3 from amazon.com, as I live in Argentina I paid like 60 bucks in custom taxes. I Contacted NI Support as I was not able to install TP4 from NI Access. This is what the responded:
Thank you for reaching out to Native Instruments.
This item is a coming from an old stock that do not qualify for the free update to Traktor Pro 4.
You can either buy the Update to Traktor Pro 4 here: Link
Or try to return the product to the seller and buy a new one directly from us, that will include Traktor Pro 4: Link
Are you serious NI? I cannot return the freaking product, I already paid the import taxes and never will get that money back.
This has to be a joke… what the hell? the unit is BRAND NEW, you can't say is an "old stock" product, is the SAME product that you are selling at your shop.
I cannot believe it… I own another X1 MK3 and just bought the new one to have 4CH AND to NOT PAY THE TP4 UPGRADE