Bug - Can't scroll further down to see all my plugins
Hi!
I'm experiencing a bug. I can't scroll further down to load my u-he plugins, it just doesn't let me.
It looks like the plugin list only goes as far as the Komplete Kontrol window is big. As a work around I'm loading it on the keyboard, but unfortunately it always loads the VST2 instead of the VST3.
Answers
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What is your system? I can definitely mouse wheel scroll the full list even with the KK window smaller on my system (M1 Max, Sonoma 14.5)
I presume you are either on Intel or using Rosetta (as you are loading VST2s) - if on Rosetta see if it works when running in native mode
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OK I just tested in Rosetta mode just to be sure and it isn't that (at least not for me) - scrolling is still working
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I'm on an Intel 2015 iMac with macOS 12.7.6
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OK I guess it might be a Monterey thing then
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I just tried the standalone app and when it is at it's smallest size, I can't scroll down to u-he.
But when I increase the size of the window, it works
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That's good but it should be scrolling no matter what the size, even if I leave it at the smallest size the mouse wheel still scrolls to the bottom of the list on my system. Not sure if Monterey is still supported officially?
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I think macOS 12 is the minimum requirement for Komplete Kontrol 3
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I had a similar issue in Native Access 3.13 where it wouldn't scroll. This was on an M1 Mac running Sonoma without the Mac mouse, just this morning.
I think there was some kind of background process getting in the way there. It cleared up after about 10 minutes and hasn't re-occurred (yet).
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OK have you posted a bug report?
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Is there a special place for that ? I thought creating a thread would do it ?!?
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I guess it will if you tag say @Jeremy_NI
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Dear OP:
This is not a bug. Mac OS 12 is Monterey, which is not in compliance or in support for Komplete Kontrol 3 (if that's the one you are using). You must be on Mac OS 13, Ventura…or the current one, 14, which is Sonoma.
From the product page >> here <<.
==========================
System requirements
- MIDI 2.0 (requires MacOS 13.5 or higher)
- MIDI 1.0 (with MacOS 12 or higher)
- Intel Core i5, Apple M1 (and equivalent or higher)
- macOS 13, 14
- Windows 10 or 11 (latest service pack) or higher
- 8 GB RAM
An internet connection and a graphics card that supports OpenGL 2.1 or higher Direct 3D 11.1 (feature level 11_0) or higher are required to download and activate this product and associated content. Once installed and activated, the product can be used offline=================================
If you are indeed on Komplete Kontrol 2 and you're using a MK1 or MK2 controller, then here's how you can create a ticket:
Creating a thread here in the forum will only generate a ticket if an NI person sees your post in the forums and decides to open a ticket.
We have already tagged @Jeremy_NI , who probably doesn't work on weekends. He will get notification of this thread when he comes back to work; whatever day that may be. Hey, NI people can take vacations too!
Here's what you need to do.
Option 1: Wait for Jeremy or another NI person to respond to this thread.
…or…
Option 2: Follow these instructions:
- Go here: https://support.native-instruments.com/hc/en-us/sections/360000091538
- Select a category tile. In this case it would be "Kontrol".
- Log in if requested.
- Engage with the chat bot and explain what's going on.
- Get transferred to a live person OR if none is available, then the bot will open a ticket for you.
- Be available and respond in a timely manner when an NI person gets with you.
==== But at this time, you may have other problems (OS not compatible), so that's the case, then opening a ticket probably won't do you any good.
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Thanks, it kinda looks like macOS 13 is required now. Unfortunately my old Intel iMac is stuck on 12 with no upgrade option
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Yes and unfortunately if this is only reproducible in MacOS 12 this won't get fixed. You'll have to work around it, sorry!
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