Native Access - OS Sonoma problem witah update

Bartix
Bartix Member Posts: 22 Member
edited October 22 in Native Access

Hi - I have Macwith OS sonoma and I can not make update for Maschine form Native acess. I have gets all permision for disc and files in seting for native Acess+ Maschine +NIHardwareagent and I can not make upload - Information is "instalation Failed"

Now I can manage it

Thanks in advance

Best Answer

  • Mert_NI
    Mert_NI Customer Care Posts: 604 mod
    Answer ✓

    Hello again Bartix, sorry for continuing issue.

    I created a support ticket and asked you for support tool, can you please check this email and send us your support tool directly replying that email so our team can understand the issue easier and help you to solve that as soon as possible.

    We are waiting your message to go further with this case.

Answers

  • Mert_NI
    Mert_NI Customer Care Posts: 604 mod

    Hello Bartix,

    Which Native Access version are you using?

    Cause sometimes this issue can be caused by an outdated Native Access, if this is the case, can you please update the Native Access version to the latest version(13.0.0) using this link and let me know if the issue persists or not afterwards: https://www.native-instruments.com/en/specials/native-access-2/

    I'm waiting your message☺️

  • Bartix
    Bartix Member Posts: 22 Member

    Still do not work. I get all acess form Native and all time I have instalation failed. I have update the NA_2 form you link and it not work. See the photos

    IMG_20240811_101756.jpg
    IMG_20240811_101819.jpg
    IMG_20240811_101913.jpg
    IMG_20240811_101926.jpg
    IMG_20240811_102907.jpg

  • Mert_NI
    Mert_NI Customer Care Posts: 604 mod
    Answer ✓

    Hello again Bartix, sorry for continuing issue.

    I created a support ticket and asked you for support tool, can you please check this email and send us your support tool directly replying that email so our team can understand the issue easier and help you to solve that as soon as possible.

    We are waiting your message to go further with this case.

  • DeNeve
    DeNeve Member Posts: 1 Newcomer

    I have exactly the same problem when trying to update Kontakt7. But I am on a M1 MacBook Pro with the latest version of Sonoma installed. Please HELP!

  • ValentinV
    ValentinV Member Posts: 2 Newcomer

    Hello,

    I have exactly the same problem !!! I'm on Mac mini 2018 i7 with Sonoma. HELP US PLEASE !!!

    Capture d’écran 2024-08-16 à 14.31.33.png

    I also have create a post on NI community but still have no response…

    https://community.native-instruments.com/discussion/32979/ni-access-product-installation-failed-sonoma-intel-mac#latest

  • Mert_NI
    Mert_NI Customer Care Posts: 604 mod
    https://community.native-instruments.com/discussion/comment/172722#Comment_172722

    Hello ValentinV, I checked your ticket and it seems like our team has responded your ticket which is asking for some more information to solve this issue as soon as possible. Can you please check your email and answer this so our team can get back to you as soon as possible☺️

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