Any information on the Traktor Kontrol S3 Mk2?

JamLarge
JamLarge Member Posts: 3 Newcomer
edited October 2024 in Traktor Software & Hardware

I was informed by NI support that the S3 I just bought is a Mk1, and that therefore I'm not eligible for the Traktor Pro 4 upgrade (I bought it 3 days before the announcement).

I've never heard of a Mk2 S3 (I've heard of the Mk3 S2 and S4 though)!

Pretty poor info available - especially as I would have asked about a Mk2 controller before buying.

Anyone shed some light please?

Best Answers

  • Uwe303
    Uwe303 Moderator Posts: 4,827 mod
    Answer ✓

    Hello,

    as far as I know there is no S3 mk2. And if you get a new software or not is up to the company, Steinberg has a gace period, for example, of 15 days but if you activated just before that grace period you also don't get the new version. But of course I can understand that it's not good if it's happen to you, and I also had this with other stuff I bought, just because of a few days. As far as I can see online the S3 now comes with T4.

  • lord-carlos
    lord-carlos Member Posts: 4,170 Expert
    Answer ✓

    Uhh, that is weird. Maybe the support mixed something up, because the S3 is the same "generation" as the s2 mk3 and s4 mk3.

    How I understood it, it should be eligible for tp4.

Answers

  • Uwe303
    Uwe303 Moderator Posts: 4,827 mod
    Answer ✓

    Hello,

    as far as I know there is no S3 mk2. And if you get a new software or not is up to the company, Steinberg has a gace period, for example, of 15 days but if you activated just before that grace period you also don't get the new version. But of course I can understand that it's not good if it's happen to you, and I also had this with other stuff I bought, just because of a few days. As far as I can see online the S3 now comes with T4.

  • JamLarge
    JamLarge Member Posts: 3 Newcomer

    Thank you mate! Yeah I figured NI support was just spinning a story. Unfortunately a bit of a theme with them based on other online forum posts about the company.

  • lord-carlos
    lord-carlos Member Posts: 4,170 Expert
    Answer ✓

    Uhh, that is weird. Maybe the support mixed something up, because the S3 is the same "generation" as the s2 mk3 and s4 mk3.

    How I understood it, it should be eligible for tp4.

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,986 admin

    Hi @JamLarge there seems to be a misunderstanding - really sorry about that. Our support team will review your case and get back to you shortly.

  • JamLarge
    JamLarge Member Posts: 3 Newcomer

    Update - thank you @Kaiwan_NI and NI for resolving the case and doing me right. Appreciate it! Faith in humanity restored!

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