download problems/ I have a older MacBook Pro with my Maschine mk3

Elite Ronin7&

for some reason in my apps I have native access 3 and 4 is this normal or did it download double?

Mert_NI

Hey again Elite Ronin7&, I have escalated the issue and I found out the reason why it appears like that is because probably you have added your Native Access 2 into your applications folder without replacing the previous installation. So we can say all of the ones with black logo are the same installation and as it is not replaced while installing the numbers appeared besides the name of the product in the apllications folder.

So the best way to solve this issue would be taking the Native Access 1(The blue logo one) to another folder and delete the others with black logo(2-3 and 4) and reinstall again your Native Access using this link: https://www.native-instruments.com/en/specials/native-access-2/ and after that your Native Access should appear as normal.

I hope this helps. Please let me know about the results afterwards☺️

Mert_NI

Hello Elite Ronin7&, it sounds like an interesting case as the latest version of the Native Access is Native Access 2(3.11.1), so can you please send us the screenshot of the page that you are mentioning or the issue so I can understand the situation easier to help you as soon as possible☺️

Elite Ronin7&

I don’t know why it’s like that if you could help me I would appreciate it thank you!

Mert_NI

Hello again Ronin, it is really interesting as it is the first time that I see this issue, I will bring this up to the discussion with our team and let you know about the result as soon as possible. To investigate this situation, I'm creating a ticket support for you and sending you an email for that, and you can also contact me back directly replying this email in case you may need it. Thank you for your patience☺️

Mert_NI

Hey again Elite Ronin7&, I have escalated the issue and I found out the reason why it appears like that is because probably you have added your Native Access 2 into your applications folder without replacing the previous installation. So we can say all of the ones with black logo are the same installation and as it is not replaced while installing the numbers appeared besides the name of the product in the apllications folder.

So the best way to solve this issue would be taking the Native Access 1(The blue logo one) to another folder and delete the others with black logo(2-3 and 4) and reinstall again your Native Access using this link: https://www.native-instruments.com/en/specials/native-access-2/ and after that your Native Access should appear as normal.

I hope this helps. Please let me know about the results afterwards☺️

Elite Ronin7&

thank you very much I will try tomorrow

Mert_NI

Amazing, please let me know if there will be any kind of issues afterwards, so I can help you further☺️