what is going on

Ty Prauler

I could understand if you couldnt buy it because it wouldnt download, but the payment part was easy for them - took 3 minutes - this is day 4 of this - bad very bad service

Vocalpoint

https://community.native-instruments.com/discussion/comment/160977#Comment_160977

How do you know you do not have it?

Did you restart after installing?

If you really do not have it after downloading this actual installation package then there may be something wrong with your computer or OS.

Have never heard of any issues installing Portal to my knowledge. Always had been solid for me.

VP

Ty Prauler

Absolutely nothing wrong with my computer - everything else works as normal - I've downloaded things 1000 times more dense than this little thing without a hitch - I have seen quite a few blogs dating back a year with people having exactly the same problem I am - haven't seen any remedies yet - it just blows me away that someone like NI lets this happen and provides no human contact - very sad

Ive downloaded a couple of things from NI a year or so ago - no problem - nothing like this

Vocalpoint

To be fair this is not an NI installer. And if it simply disappeared on you - there is something else going on here as this is not common.

Suggest you contact Izotope support on this one.

And your Windows Event log will record everything - bad or good.

VP

Ty Prauler

i really appreciate your time - you've spent enough of it on this - if there was such a thing as izotope support this would have been solved 5 minutes after it happened - that's my experience with waves, xln, roland, almost anyone else i've dealt with online

Again thanks for trying to help me - I will find a comparable software somewhere else - it's not there aren't options lol

djsdz73

Izotope installation support can be found here https://nativeinstruments.typeform.com/to/ih9duG0Z

PoorFellow

https://community.native-instruments.com/discussion/comment/160977#Comment_160977

I actually tried the offline thing that said i had "success" but I still dont have the software

Could it be that all this stress is just because you have misunderstood something ? The Ozone 11 does not come as a stand-alone app ! For it to show up you have to open it as a VST3 (?) plug-in

Quote : Ozone Standalone Application (Discontinued)
With the introduction of Ozone 10, we have made the difficult decision to discontinue the Ozone standalone application. This also means that there is no standalone version of Ozone 11.

In good order I will still post the iZotope app interface help I made below here :

Vocalpoint

@PoorFellow

"I actually tried the offline thing that said i had "success" but I still dont have the software"

The way I have been reading this whole thing is the OP does not even have Product Portal - never mind Ozone 11 Elements.

This has been one of the most confusing threads I have read in a long time.

VP

PoorFellow

https://community.native-instruments.com/discussion/comment/161082#Comment_161082

The way I have been reading this whole thing is the OP does not even have Product Portal

You might be right about that too (you are also right about it being confusing 😁) . But to me the most noticeable part became the constant use of the word 'software' rather than plug-in.

@Ty Prauler , iZotope Product Portal download links are here if you need a link.

Vocalpoint

https://community.native-instruments.com/discussion/comment/161086#Comment_161086

Well - the OP seems a little reticent in trying to explain his layout, machine, DAW or experience level with any of this. And the general attitude thing about how "difficult" this is - is not helping either.

Not to throw shade on this thread - but I cannot think of any instance - either recent or in the distant past when an iZotope product install (whichever one is really failing here) seemed to go so far off the rails for a user. Product Portal has been accurate and boring to a fault for me - and I have used it since day 1 - for years now.

Have seen the occasional post here and there about issues with sign-in - which NI is not making any easier with their half baked method of merging domains and making users jump through hoops every time they want to access their iZotope-specific accounts (VS NI acct) - but overall - Product Portal is exactly what a product manager (looking at you Native Access) should be.

VP

Ty Prauler

Hi guys - just got back on here

I just figured out that i am OP lol

You are right - i am not very tech savvy - whenever I have added a plug in, i shopped it, bought it, downloaded it, started using it - 5 or 10 minutes - if I had difficulty I would simply contact someone who would take me through it (on my very basic level)

I apologize if I came across with a bad attitude, but I have people waiting for audio files from me and being as I am in the middle of writing and arranging, an extended interruption of technical stuff gets frustrating very easily.

I really do appreciate you guys trying to help - thanks

PoorFellow

https://community.native-instruments.com/discussion/comment/161092#Comment_161092

So did you notice in the above that Ozone 11 only comes as plug-ins ? And was that the problem - you expecting there to be a stand-alone app ?

djsdz73

"Product Portal has been accurate and boring to a fault for me"

I don't think they could even simplify it more if they tried. My problem with this thread is that the OP doesn't really seem to read (or act upon) the advice given. Just airs his frustration but offers very little in terms of actual information that could help pinpoint the issue. That way it just becomes a guessing game on our end and I'm done playing.

Ty Prauler

Hi - again I'm sorry to upset you - i appreciate your help and I will figure this out

Thanks again