How to fix this problem with one of my kontact libraries?

I can't open one of my libraries, yet it has no problem in native access, I contacted support telling me what I should do, however it worked but it is now failing again, and I can't reach them anymore😥

Capture ecran native acess - Copie.PNG

error midi 40s atteri - Copie.png

capture écran kontact error - Copie.png

. So it told me "
If your product opens as a demo or displays a demo warning or does not display at all, please go to the following directories listed below that are relevant to your operating system:

C:\Program Files\Common Files\Native Instruments\Service Center "

however this does not work. If anyone has any idea I would be extremely grateful.😊

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ACGXMUSIC

https://community.native-instruments.com/discussion/32203/how-to-fix-this-problem-with-one-of-my-kontact-libraries

finally it worked again by miracle however if anyone has a solution for next time I'm interested

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