How to relocate a library when Repair/Relocate is no longer available?

Urban H

I switched computer and when relocating some libraries I picked the wrong folder. It got accepted, and the libraries says "Installed" in NA, but Kontakt Player can´t find them. The ones relocated to correct folder show up as expected. Ideally, I´d like to relocate the ones I put in the wrong place, but my only options are now Uninstall/Reinstall, and when doing reinstall, it just says "Download failed". Any thoughts?

Mert_NI

https://community.native-instruments.com/discussion/comment/159850#Comment_159850

Hello Urban H, sorry for the issue and late answer.

If you are receiving the "Download Failed" error message, please perform the following steps: 

1. On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar.
2. Click iCloud on the right, click Private Relay, then turn off Private Relay.

I hope this helps☺️

Uwe303

Hello,

you can try that tool and of course only select the stuff you need to clean, additionally clean the download folder, start na as administrator or change the download folder to another one if download still fails.

https://support.native-instruments.com/hc/en-us/articles/115003509269-Fixing-Software-Update-Installation-Issues-Windows

Urban H

Thanks! I'll try. On Mac though, but maybe this applies.

Mert_NI

https://community.native-instruments.com/discussion/comment/159850#Comment_159850

Hello Urban H, sorry for the issue and late answer.

If you are receiving the "Download Failed" error message, please perform the following steps: 

1. On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar.
2. Click iCloud on the right, click Private Relay, then turn off Private Relay.

I hope this helps☺️