Soniccouture purchase not appearing in Native Access

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lenertzb
lenertzb Member Posts: 1 Newcomer
edited October 2024 in Native Access

I purchased a package of several Soniccouture libraries bundled together via NI. I paid for the bundle during checkout, and the purchase was approved by my credit card company, but the items do not appear in Native Access. It has been two days. I have tried to resolve this through the NI website support, but when the chat assistant comes up, there is no place provided for text entry. Therefore, I am writing here to see if an NI rep can assist me. I tried the phone number for my local NI sales office, but the line was disconnected.

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  • Mert_NI
    Mert_NI Customer Care Posts: 934 mod

    Hey lenertzb, as this is an individual case, it is better to open a ticket or request for a chat support https://bit.ly/NI_support_NA

    Even though there is no place for text entry, you can just write something like, product is missing and explain the situation more widely when the chat support comes.

    Please let me know if you will need any further help

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