Why are Plugins Alliance products not on my list?

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PGomez
PGomez Member Posts: 7 Newcomer
edited October 2024 in Native Access

I'm a Komplete Ultimate 14 user and I can't find some of the plugins that should appear in my list when I try to install them.
I do not understand what is happening. I also do not understand why there is no support for the user who has purchased a product. There is no email address to communicate any problem.

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  • PK The DJ
    PK The DJ Member Posts: 2,789 Expert

    Plugin Alliance products won't appear in Native Access. You need to download the Installation manager from Plugin Alliance.

  • Monochrome
    Monochrome Member Posts: 1,429 Expert
    Answer ✓

    The download and installation of Plugin Alliance products works a bit different.

    Follow these steps:

    https://support.native-instruments.com/hc/en-us/articles/6539155029917-How-to-Install-KOMPLETE-14-s-Plugin-Alliance-Products

    Your redeem code should be in your My products and serials at the very bottom.

  • PGomez
    PGomez Member Posts: 7 Newcomer

    Thanks for the information.
    These details should be clear on the narite instruments website.

  • Kymeia
    Kymeia NKS User Library Mod Posts: 5,865 mod

    You should have received an email with these instructions, maybe it went in your spam filter?

  • JeffreyXX
    JeffreyXX Member Posts: 3 Newcomer

    I also have this problem. The order confirmation only says "You'll receive download
    links and serial number(s) for your download products in a separate
    email. This email is sent when your order is fully processed." But I have not received the separate email [yes I've checked spam and deleted folders]. The Plugin Alliance installation manager doesn't show any new product for me either.

  • JeffreyXX
    JeffreyXX Member Posts: 3 Newcomer

    More info - The PA K-14 bundle page now lists no products for free download. It only has an offer to sell us one item for $29.99 with a redeem code from NI. So instead of giving us the 3 items NI promised, we're allowed to buy one item at a discount. Seems like bait and switch, hopefully you'll explain how I'm mistaken and I will receive the 3 promised items.

  • PGomez
    PGomez Member Posts: 7 Newcomer

    You must have received an email. If not, go to the Native Instruments website, enter your account and in the products section, there is the serial number for each of them. The serial of P. Alliance products also comes.
    Then go to the P. Alliance website, log in to your account and enter the previous serial number, this way you will have the plugins and can install them.

  • JeffreyXX
    JeffreyXX Member Posts: 3 Newcomer

    Thanks. I reviewed all the emails I received from you, and they included no instructions for this download. However, I did as you suggested as was able to download my plugins, so all good now.

  • davidcooper
    davidcooper Member Posts: 2 Newcomer

    Plugin Alliance plugins aren't on your Native Instruments list because they're separate companies. Think of them as different music stores with separate inventories. Look for Plugin Alliance products in their own installer or your DAW's plugin manager.

  • PGomez
    PGomez Member Posts: 7 Newcomer

    Native Instruments acquired Pugins Alliance company

  • Maciej Repetowski
    Maciej Repetowski Member Posts: 733 Guru
    edited June 2024
    https://community.native-instruments.com/discussion/comment/157596#Comment_157596

    Yes, but they are not “fused” together, at least not yet. It means the websites and install managers are separate for now.

  • _chamaco
    _chamaco Member Posts: 2 Newcomer

    Hello y'all, same here, need help.

    No Plugin Alliance serial numbers, not even under my products, orders, nothing. Just did the upgrade today. Any ideas?

    Thank you all in advance.

  • _chamaco
    _chamaco Member Posts: 2 Newcomer
    https://community.native-instruments.com/discussion/comment/163593#Comment_163593

    Hey, I got a separate email, a week later, with the Plugin Alliance codes! Thx!

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