Hi there, I have a major issue that Kontakt won't even start, not as a standalone and not in Cubase. It quotes a 'Kernelbase' problem when opened in Cubase 13. I just did a full re-set to my computer so both software are new installations from today. Yet it won't work. Please advise ASAp.
Have you tried these steps? Kontakt Crashes
What is your Kontakt version ? and what is the installation path for Kontakt app and Kontakt plugin/NI plugins ?
And what is your computer type and OS version (PC and Windows 11 is suggested by your profile) ?
Thank you for your help! I've tried all the Kontakt Crashes 'solutions' as the article suggested, but nothing helps. It still crashes even when it's Kontakt as a standalone. I haven't even logged any plug-ins / 3rd party libraries, it just crashes when it starts up - the same thing in Cubase when opened as an instrument. This is Kontakt 6. Do you think Kontakt 7 will remedy this? I'm using PC and Windows 11 - the latest update was yesterday (as part of the Kontakt Crashes suggestions, I did the latest update to Windows).
What you are experiencing to me appear as a bit unusual.
And the screenshots placed indicates some enhanced use of 'One drive' , are you sure that you have not setup it all in a way that will somehow block for the functionality of the apps ? (N.I: and Steinberg)
And what is the installation path for Kontakt app and Kontakt plugin/NI plugins ?
@PoorFellow Well spotted!
@Captain_N Kontakt, and other music applications do not sit well with not physical drives, please use a hardware drive and do not sync folders used for Kontakt to a cloud service.
Hey guys. Thanks for the thought, but it's actually stored on a hard tive in the composer (SSD actually). Only the crash log is posted into that 'One Drive' thing, but even the 'One Drive' is on the c drive (SSD). I checked the installation path and location, the application is installed on the C drive SSD. I uninstalled and re-installed Kontakt serveral times both on the C drive and the D Drive (also SSD) to try out and see if it was a drive issue: it is not. It still crashes upon opening the application, whether as a Standalone or Cubase. Any further thoughts?
Sorry , all I can suggest is that you contact N.I. Kontakt Support
@Captain_N OneDrive is not a real drive but it can be synced to physical drives and that's where the problem can be, my colleagues should be able to help you out.
Hey there, thanks for your help and suggestions. I formatted the entire computer (C /system drive initialized entirely). I re-installed Native Instruments and Kontakt 6.8.0, but the same problem still occurs. I followed all the 'KONTAKT CRASHES' potential solutions, and nothing again made it work; the same message appeared again.
I then removed Kontakt and re-installed it making sure that the files don't go remotely close to that 'One Drive' thing - the Download Location is now D: Native Instruments Libraries Download, Application Location- C: Program Files/Native Instruments, Content-Location is at D: Native Instruments Content-Location, VST locations 32 and 64 are at the default - C:/Program FDiles/Native Instruments/VSTPlugins 32 Bit and C:/Program FDiles/Native Instruments/VSTPlugins 64 Bit.
It still doesn't work, - so this shows that the 'One Drive' - isn't the issue- only the log dmp file seems to go there, but no part of Kontakt is installed there
Windows 11 is up to date. I tried again with the 'Kontakt Crashes' steps, but nothing helped. Will submit a ticket to the support and report back.
Thanks again for trying to help out!
@Captain_N As we said already, please get in touch with our dedicated support.
