Please NI - give us an email address where we can get support from a real person.

2

Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod

    @OSKAR97 Then, just click no to every question until you get to this:

    Screenshot 2023-07-13 at 15.48.50.png


  • pauljm1@comcast.net
    pauljm1@comcast.net Member Posts: 1 Newcomer

    when can I use my MacBook Pro that I just purchased that comes with Sonoma 14

  • Donald Dunbar
    Donald Dunbar Member Posts: 1 Newcomer

    Had to get another computer now I needing someone to help me restore everything in my new computer from my older computer thats nolonger working I have all my files in the new computer just need help getting everything up and running dunbardonald703@gmail.com

  • Firewave
    Firewave Member Posts: 27 Member

    where can I give feedback to native about my Kontrol mk3

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod

    @Firewave If you need support, this is where to contact our specialists: https://bit.ly/NI_support_Kontrol

    For feedback you can create a thread here or use the existing ones, such as this one: Kontrol S-Series MK3 - Feeling like a beta tester. :(

  • dave b
    dave b Member Posts: 1 Newcomer
    No Support here too, a machine asking questions but if there are wrong questions, how can i get the right answer? Two so simply Questions, like 1. Why is my RX8 desplays as two purchases, but i only bought 1? (in purchase history) Than i hoped for real support via Email, so i would confirm my email adress they said my email adress was not confirmed. But it's the same email i logged in. It takes me too much time and for earning money as a musican, i can't do this theater here. - And the support team who justify here for the good support.....sorry guys, you leave me alone!!!
  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod

    @dave b What do you mean by "no support here". There is a dedicated support section on our website:

    Screenshot 2024-02-09 at 14.34.38.png

    You simply have to use the typeform related to your issue, you always have the opportunity to submit a request there. Fro any account or order related request, that would be this one: bit.ly/NI_support_PA

  • Max from Sweden
    Max from Sweden Member Posts: 1 Newcomer

    Hi.

    I've just installed Kontakt 7.

    I have three instruments, Alicia keys, Exhale and Analog Dreams. For some reason the Analog Dreams don't show inside Kontakt. I'm running the latest OS on a MacBook pro with M1 processor. Does anybody have a clue?

    BR / Max

  • PoorFellow
    PoorFellow Moderator Posts: 4,815 mod
    https://community.native-instruments.com/discussion/comment/147563#Comment_147563


    Do you still have Kontakt 6 installed ? If so then make sure that you are not opening the libraries in the wrong version of Kontakt !

    If you have a specific problem with Kontakt then my advice is to open a thread of your own in the appropriate Kontakt sub-forum and give all necessary information including computer type , OS version , Native Access version , Kontakt version , and any other info that might be of help including error messages, an eventual sceenshot of problem and what you have done to troubleshoot so far! Or alternatively contact N.I. Kontakt Support or right away instead !

    Your post suggests that you are using newest version of all software , never the less then your statement "I'm running the latest OS on a MacBook pro" would typically make people believe that you were using Sonoma but your profile page says Ventura 13.6.2) so please be specific when opening your own thread !

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod

    @Max from Sweden There was a very short issue with Native Access. The latest version of Native Access is now available (3.10.1) Please install this new version and then try reinstalling the missing library.

  • Ja De
    Ja De Member Posts: 11 Newcomer

    I have been trying to get in contact fir WEEKS now to buy pro3 I tried these links from one of the questions - see below.. HOW do I contact them please. As I got a voucher but when I went to buy it - it didn’t include the voucher even though it’s viable for 3 months.. I replied to the email that sent the voucher - no one ever gets back to me .. it’s really frustrating and really unprofessional 🫣

    IS there any email to contact them for help with this please?

    Thank you 🙏🏼

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  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod
    https://community.native-instruments.com/discussion/comment/156740#Comment_156740

    I couldn't find any old requests from you in our system, only the one you created this morning (Berlin time) at 06:46 to which my colleague already replied (4 hours later).

  • JTmapa
    JTmapa Member Posts: 5 Member
    edited May 29

    Jeremy_NI:

    I wanted to update to Music Production 6.5 on your web. My update price shows $99.50. When going to my cart it shows $299 with a message showing "You do not qualify for cheaper prices". Could not find an answer from your product support page. Please advice. Thanks.

    Screenshot 2024-05-29 at 1.32.44 PM.png

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod

    @JTmapa Sorry, I can't help you with that, please get in touch with my colleagues here: https://bit.ly/n1orders

  • kaimara
    kaimara Member Posts: 1 Newcomer

    Support doesn't work. It just takes you to a bunch of FAQs that are completely useless. Time to stop using NI.

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