Please NI - give us an email address where we can get support from a real person.

Markus_S
Markus_S Member Posts: 1 Noise
edited May 9 in Komplete General

I'm a little bit in disbelieve, I love NI products and have many of them and will still get more. But when I tried to buy an Update for Komplete on the website my VAT number wasn't taken into account, so I thought, no problem, I'M JUST GONNA DROP AN EMAIL TO SUPPORT.

Well, easier said than done, it takes me to endless menus switching in language (and I tried several of them) and in the end to a page "This page is not available".

No Email, no chat, no phone number, no way to contact a real person.

So I went over to Thomann and ordered the Komplete update with no incident.

Please NI don't give us this neglected customer support like huge corporate firms that will avoid at any price to communicate directly with their customers. Give us a person we can talk to - an easy-to-find email address, phone number & chat.

Love your products, keep it up!

Comments

  • Kubrak
    Kubrak Member Posts: 661 Saw

    If you open Ticket you comunicate with real person. At least, it was like that in past. But it takes day, two, three.

    And sometimes I had the feeling that the person did not read carefully. Probably reading too fast. So, it seems to me, writting very short and condensed description works best.

    Live Chat used to work fine for more complicated things, but I am not sure if it still works.

  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 635 mod

    Hey @Markus_S Not sure what happened here, we have a dedicated support section with typeforms where you can always submit a request, I've just checked now and it's totally working, in both french and english. There is even a little video explaining how it works:


    As mentioned before, you also have the possibility to get in contact by direct chat (in any language). These days, our time responses are usually around 1 working day.

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