I'm a little bit in disbelieve, I love NI products and have many of them and will still get more. But when I tried to buy an Update for Komplete on the website my VAT number wasn't taken into account, so I thought, no problem, I'M JUST GONNA DROP AN EMAIL TO SUPPORT.
Well, easier said than done, it takes me to endless menus switching in language (and I tried several of them) and in the end to a page "This page is not available".
No Email, no chat, no phone number, no way to contact a real person.
So I went over to Thomann and ordered the Komplete update with no incident.
Please NI don't give us this neglected customer support like huge corporate firms that will avoid at any price to communicate directly with their customers. Give us a person we can talk to - an easy-to-find email address, phone number & chat.
Love your products, keep it up!