ScanApp always crashes when launching Komplete Kontrol on macOS

JFP

For some reason, I get a "ScanApp crash" when I launch Komplete Kontrol. Every single time. And I haven't installed new plugins or libraries. If I dismiss the alert window, the Komplete Kontrol app itself doesn't crash, but some libraries are unavailable.

The crash happens a couple seconds after the app is fully loaded, not during the process. The initializing screen opens, the app is loading, the initializing screen closes, there’s a pause and then the ScanApp crashes.

I tried reinstalling everything but it doesn't solve the issue. What should I do?

By the way, I'm running version 2.6.7(R1) on macOS Monterey 12.1

JFP

I think I found a way to fix this.

In macOS: System Preferences / Security, Komplete Kontrol wasn't authorized to access to the desktop and the documents folder. I checked the boxes to authorize, and I restarted. Now it seems to work just fine (at least, no ScanApp crash).

Screenshot below (my system is in French)

Hopefully this can help other people too.

JFP

I think I found a way to fix this.

In macOS: System Preferences / Security, Komplete Kontrol wasn't authorized to access to the desktop and the documents folder. I checked the boxes to authorize, and I restarted. Now it seems to work just fine (at least, no ScanApp crash).

Screenshot below (my system is in French)

Hopefully this can help other people too.

JesterMgee

Yep, basically the most common issue with things since macOS 10.13 when the new security features were introduced, whenever you have an issue with something on startup or issues with things seemingly not able to access a drive or other applications data, check for missing security checks.

Jeremy_NI

Hey @JFP Giving Full Disk Access to Komplete Kontrol should ensure good communication:

How to Enable Full Disk Access on macOS

iheathen

I'm having this same issue, but the file access and full disk access did not resolve the issue.

BradHelm

https://community.native-instruments.com/discussion/comment/12658#Comment_12658

iheathen, I had the same issue. What worked for me is I turned off full disk access. You should get a prompt to asking to quit and reopen. Click it. Then, turn back on full disk access.

Jeremy_NI

@iheathen What is your operating system, can you see on which plugin scanapp crahes?

BradHelm

@iheathen Check it!

https://community.native-instruments.com/discussion/15172/finally-figured-out-komplete-kontrol-scanapp-crashing#latest