Komplete Audio 1 Legacy Drivers

Kiwi

Hi, I have a komplete audio 1 that has been working fine on Windows 7. It has suddenly started crackling and now won’t play back any audio.

In device manager, there is an unrecognised device: Komplete Audio 1 DFU

Hopefully this is just a driver issue but I can’t find any legacy drivers on the NI site, only windows 10 drivers are available. I need a compatible driver with windows 7. Anyone know where I can find the official legacy drivers for this?

Many thanks

Jeremy_NI

Hey @Kiwi Do you mean Kontrol Audio 1 or Komplete Audio 1?

If it's Kontrol Audio 1

you will find the legacy driver here: AUDIO KONTROL 1 Driver 3.1.0 - Windows 7, 8, 8.1

From this location: https://www.native-instruments.com/en/support/downloads/drivers-other-files/

If it's Komplete Audio 1,

then there are no legacy drivers, it only supports Windows 10 and 11 and they are plug and play.

Kiwi

Hi Jeremy,

I managed to find the original installer in my recycle bin, so it was an NI Installer not Microsoft plug and play as I suspected. For the record the file is called NativeInstruments_UsbAudio_v4.86.0_2020-07-06_setup.exe

Unfortunately my interface is still crackling, so it looks like a hardware issue. Thanks for your help anyway.

Jeremy_NI

Hey @Kiwi Do you mean Kontrol Audio 1 or Komplete Audio 1?

If it's Kontrol Audio 1

you will find the legacy driver here: AUDIO KONTROL 1 Driver 3.1.0 - Windows 7, 8, 8.1

From this location: https://www.native-instruments.com/en/support/downloads/drivers-other-files/

If it's Komplete Audio 1,

then there are no legacy drivers, it only supports Windows 10 and 11 and they are plug and play.

Kiwi

Hi Jeremy,

It is the Komplete Audio 1, the all black unit above. It has always worked on my windows 7 PC. I bought it in May 2020. Possibly there were older models that used Windows 7 drivers?

There is a directory under program files/Native Instruments/ called Komplete Audio Driver. In this directory is a folder called W7W8_x64. Inside is about 14 files, dlls etc related to the driver with names similar to NativeInstrumentsUsbAudio…

There is a driver setup application which doesn’t work, when I click on it , it says File vendor.cer not found

in the properties of this setup file it says it is file version 4.68.0.0 which I presume is the driver installer that made it.

So this is what I need I think, a full installer for W7W8 64 bit driver version 4.68.0.0

Jeremy_NI

@Kiwi Unfortunately Windows 7 was never supported for these soundcards, not sure how it worked in the first place. The drivers were/are deployed by Microsoft, they are plug and play. The driver we provide here is only the ASIO driver.

Kiwi

Hi Jeremy. In the directory I mentioned there is an application file called ucore. Clicking on it brings up a Native Instruments Wizard: Welcome to Native Instruments Komplete Audio Driver v4.86.0 Uninstall Wizard. It has the Native Instruments branding and logo and looks like their software rather than Microsoft’s plug and play. I think that this must have been downloaded from NI when I set the interface up, the date was September 2020 when I installed it.

is there a way I can find out if Native Instruments have a copy of this driver installer? If it’s Microsoft that installed it as you claim, it must have originated from NI I would think?

thanks

Kiwi

Hi Jeremy,

I managed to find the original installer in my recycle bin, so it was an NI Installer not Microsoft plug and play as I suspected. For the record the file is called NativeInstruments_UsbAudio_v4.86.0_2020-07-06_setup.exe

Unfortunately my interface is still crackling, so it looks like a hardware issue. Thanks for your help anyway.