Hello everyone,
I'm hoping that someone might be able to help me navigate through a nightmare of a situation I've found myself in when using Kontakt, as it's quite convoluted. I've submitted a comprehensive ticket to NI and am hoping to hear back from them soon, but in the interest of time, I'm opening up a discussion here in hopes that this will also be helpful for me. This is a long post, so for anyone who reads this entirely, I can't thank you enough.
When I opened up a song/project in my Cubase DAW, I received a pop-up error message that said "Kontakt 7 / One or more Kontakt instances cannot be recalled correctly, perhaps due to missing content. Please open any Kontakt instance in your host, Komplete Kontrol or Maschine to resolve the issue". I clicked on the "OK" button (the only button available).
Once the project was open, I went to a track that uses a Kontakt 7 instrument, and clicked on the small keyboard button on the left to bring up the Kontakt 7 plug-in. When I did this, another error pop-up window appeared along with the Kontakt plug-in pop-up window. The error pop-up window said "Kontakt 7 / Loading instruments has failed, as the library "Kontakt" is not installed on this computer". I clicked on the "OK" button (the only button available).
Additionally, a second pop-up window appeared, that was a Kontakt demo / buy / activate window, and said "Thank you for using Native Instruments Kontakt 7!". I purchased Komplete 14 Ultimate a year ago, and shouldn't be seeing this pop-up. I decided to click the Activate button to see if this would help move me in the right direction, and the Native Access application was opened - under the "All" tab, there were 4 items, which includes Kontakt, Kontakt 7 and Reaktor 6. For Kontakt and Kontakt 7, the button on the far right says "Install", which confused me, as these programs are installed on my computer. When I clicked on the three dots next to the "Install" button for Kontakt 7, only the "Release Notes" pop-up option appeared. When I clicked on the "Install" button for Kontakt 7, there was an error message at the top right of this window that said "Installation failed: Review your location preferences". When I clicked up the red button that showed up on the bottom right of the window, the downloads showed that for Kontakt 7, "Installation failed: invalid location".
When I moved out of these error messages and got back to the Kontakt pop-up window, I see only four instruments appear, which are Action Strings 2, Glaze, Kontakt and Session Guitar Electric Mint (when I should be seeing many more show up here from the above purchase I made). Also, when I clicked on the NI icon on the top right, it appears that I am using a demo version (which shouldn't be the case as I purchased the program).
I had done nothing unusual to my computer, the Cubase DAW and song/project or Native Instruments, at least on my end, when this problem started happening. That said, the Native Access program itself needed to be upgraded at the time. Additionally, it appears that I have two Native Instruments folders, one under Applications (which I think is where everything should be), as well as one under "documents" in my iCloud drive, which feels like this should be unexpected. When I show two finder windows side by side of these two separate Native Instruments folders, then drill down the Kontakt subfolder from both folders, the Kontakt 7 subfolder under Applications shows the application itself and the license agreement documentation, while the subfolder under iCloud documents has subfolders for "ir_samples" and "presets" - this scenario is the same for the Kontakt subfolders under both main NI folders. I don't know why the two folders are happening like this, and I don't know if this shouldn't be happening, needs to be fixed, etc.
I included two screenshots to correlate what I mentioned, if this is helpful to anyone. The first screenshot is all of the error messages I received. The second screenshot shows what's in each of the Native Instruments folders, with the left folder rolling up to Applications, and the second folder rolling up to my iCloud documents folder.
Again, I would be incredibly grateful for any help that anyone might have to offer, even if it's just a recommendation for me to wait to hear back from NI's tech support.
My specs: macOS Sonoma 14.4.1, Apple M1 Max, Kontakt 7.5.2
Thank you very much for your consideration!
