Native Access has no buttons and Kontakt is "Unlicensed"

TeddyWhoIsIt

Hi! I've had the problem of Kontakt suddenly going "Unlicensed" in the past despite no changes to my work. This is usually solved with some kind of Native Access "seeking" on my external hard drive or cache dump.

This is different.

This time I can't click on anything among the samples in Native Access, and any attempts to reinstall or locate anything are met with no response. I cannot click on these greyed out tabs. They do not exist.

See here:

Screenshot 2024-04-05 at 6.51.26 PM.png

Beyond that, when I open Kontakt in Logic or any Daw/program, I get a message telling me to buy it/license it/etc. I own Komplete 13 Collectors Edition, a lot of Izotope, and a number of extra NI plugins. This is not the issue.

See here:

Screenshot 2024-04-05 at 10.05.46 PM.png

Has anyone seen this before?

I have already checked permissions in security/privacy in System Settings, I've checked for updates, I've done a cache dump, I've tried to copy samples over to my internal hard drive to see if they can be "found." Nothing so far has worked and this is absolutely infuriating with a show coming up on Sunday and edits to do.

Any help is wildly deeply profoundly appreciated.

All the love to the community,

James

mykejb

Take a look at this article, in particular section 8. That explains how to reset Native Access if products aren't available- My Product is Missing in Native Access – Native Instruments (native-instruments.com)