Session Bassist - Prime Bass CANCELLED

TheDave

Hi, I have a purchased full version of Session Bassist - Prime Bass marked as CANCELLED on Native Access. It is available for download only in the Subscription session of Native Access. It is included on a Komplete Now subscription I made and cancelled long time before buying the Session Bassist - Prime Bass.

Adding serial number works but then it remains CANCELLED.

I have tried to find help by NI staff but they did not solve it.

Any of you had a purchased Library ended up as CANCELLED for no apparent reason?

How did you solve it?

Thanks in advance for any help!

Dave

Jeremy_NI

@TheDave It's a known issue, can you try the following?

Close the Native Access application.

Navigate to the designated folder based on your operating system:

Windows

C: > Users > Public > Public Documents > Native Instruments > Native Access > ras3

Mac

Macintosh HD > Users > Shared > Native Instruments > Native Access > ras3

Remove the specified folder.

Reboot your computer and proceed to relaunch Native Access.

 f that didn't work out, please get in touch with my colleagues here: https://bit.ly/NI_support_NA

Our reply times are quite reasonable at the moment.

LostInFoundation

Probably the (faulty) reason is exactly it being part of the subscription you canceled. Another quirk of NA.

If even putting the serial didn’t work, I’m afraid your only way is through Support and A LOT of patience.

https://support.native-instruments.com/hc/en-us/categories/360000053677-Native-Access

There are many others reporting this issue lately. For some downgrading to NA1 worked, others had their problem fixed by support, but others say it didn’t work for them or it worked for a couple of days and then the issue came back.

Have a look at this thread:

https://community.native-instruments.com/discussion/27716/how-can-i-solve-status-cancelled-in-native-access-with-products-ive-bought-individually

Jeremy_NI

@TheDave It's a known issue, can you try the following?

Close the Native Access application.

Navigate to the designated folder based on your operating system:

Windows

C: > Users > Public > Public Documents > Native Instruments > Native Access > ras3

Mac

Macintosh HD > Users > Shared > Native Instruments > Native Access > ras3

Remove the specified folder.

Reboot your computer and proceed to relaunch Native Access.

 f that didn't work out, please get in touch with my colleagues here: https://bit.ly/NI_support_NA

Our reply times are quite reasonable at the moment.

TheDave

Thanks , Jeremy.

I tried it a few times. It didn't work. I have been trying to contact and fix this problem but I realized that time is passing and these things make me lose passion. I just got another bass. I will wait that this issue get solved for everyone.