Kontakt 7.8.1 Player

Rapid
Rapid Member Posts: 7 Member

Greetings. I want to ask you how to fix Kontakt version 7.8.1 Player. Yesterday I bought UNITY - Nostalgic Synth from AVA Music Group and ever since I've been working with it, every time I turn off and on the Kontakt 7 box in my DAW, the whole program crashes. Like Kontakt, so does FL Studio. Could you give me some advice? I forgot to add that I am a user of the free version of Kontakt.

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  • rdalcroft
    rdalcroft Member Posts: 170 Helper
    edited March 18

    Yes there are quite a few reports of Kontakt 7. I have it crashing ableton 10, 11 and 12. Every time I open it. 5 seconds later it crashes the whole DAW.

    I sent in a bug report, NI said it was an error with the  ntdll.dll process, which it is not, because I would have a lot of other programs crashing too, if this was a corrupt  ntdll.dll file.

    My logs I sent all pointed to: d3d11.dll.

    I even did an In-place upgrade (reinstall of windows 11) so I have a fresh install, all .dll's should be good, and still this ****** is happening!!


    Excuse the image size, this was much larger, what the hell is up with pictures on this forum, why cant they go full size!!! I hasve tried both .jpeg and .PNG still this ****** size, you probably can't read it. Im done!!

  • Rapid
    Rapid Member Posts: 7 Member
  • rdalcroft
    rdalcroft Member Posts: 170 Helper

    Yes getting a bit angry. lol

    Here is another screen shot, I managed to get a .dmp file from Kontakt standalone.

    So its happening in both Daw and standalone:

    Added it as a file too, so hopefully you can open it up @NA support

  • rdalcroft
    rdalcroft Member Posts: 170 Helper

    Something truly funky with this forum. I add the file, and its still really small. but its the same file size as it is here on my desktop, which is the full size screen shot.

    What is up with your servers, are you deliberately reducing the file size, so that it is unreadable?????

  • rdalcroft
    rdalcroft Member Posts: 170 Helper
    ntdll!LdrpICallHandler+0xf:
    00007ffe`62c9ebef cd29            int     29h
    0:039> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Exception Analysis                                   *
    *                                                                             *
    *******************************************************************************
    
    *** WARNING: Check Image - Checksum mismatch - Dump: 0x2204ea, File: 0x2186c2 - C:\ProgramData\Dbg\sym\ntdll.dll\A2C4352C216000\ntdll.dll
    
    KEY_VALUES_STRING: 1
    
        Key  : Analysis.CPU.mSec
        Value: 390
    
        Key  : Analysis.Elapsed.mSec
        Value: 665
    
        Key  : Analysis.IO.Other.Mb
        Value: 0
    
        Key  : Analysis.IO.Read.Mb
        Value: 0
    
        Key  : Analysis.IO.Write.Mb
        Value: 0
    
        Key  : Analysis.Init.CPU.mSec
        Value: 108
    
        Key  : Analysis.Init.Elapsed.mSec
        Value: 9701
    
        Key  : Analysis.Memory.CommitPeak.Mb
        Value: 377
    
        Key  : FailFast.Name
        Value: GUARD_ICALL_CHECK_FAILURE
    
        Key  : FailFast.Type
        Value: 10
    
        Key  : Failure.Bucket
        Value: FAIL_FAST_GUARD_ICALL_CHECK_FAILURE_c0000409_d3d11.dll!CLayeredObject_CDevice_::CContainedObject::QueryInterface
    
        Key  : Failure.Hash
        Value: {de9e79c7-aad4-8783-04c9-479f229e057e}
    
        Key  : Timeline.Process.Start.DeltaSec
        Value: 91
    
        Key  : WER.OS.Branch
        Value: ni_release
    
        Key  : WER.OS.Version
        Value: 10.0.22621.1
    
        Key  : WER.Process.Version
        Value: 7.8.1.0
    
    
    FILE_IN_CAB:  Kontakt 7.exe.12632.dmp
    
    NTGLOBALFLAG:  0
    
    APPLICATION_VERIFIER_FLAGS:  0
    
    CONTEXT:  (.ecxr)
    rax=00007ffe62c9ebe0 rbx=0000000000000000 rcx=000000000000000a
    rdx=0000000000000000 rsi=0000000103bfe5f0 rdi=0000000000000000
    rip=00007ffe62c9ebef rsp=0000000103bfd978 rbp=0000000103bfdf10
     r8=0000000103bfe100  r9=0000000103bfdf60 r10=0000000000000000
    r11=0000000000100000 r12=0000000000000000 r13=0000000103bfda10
    r14=0000000000000000 r15=0000000103bfe100
    iopl=0         nv up ei pl zr na po nc
    cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000246
    ntdll!LdrpICallHandler+0xf:
    00007ffe`62c9ebef cd29            int     29h
    Resetting default scope
    
    EXCEPTION_RECORD:  (.exr -1)
    ExceptionAddress: 00007ffe62c9ebef (ntdll!LdrpICallHandler+0x000000000000000f)
       ExceptionCode: c0000409 (Security check failure or stack buffer overrun)
      ExceptionFlags: 00000001
    NumberParameters: 1
       Parameter[0]: 000000000000000a
    Subcode: 0xa FAST_FAIL_GUARD_ICALL_CHECK_FAILURE 
    
    PROCESS_NAME:  Kontakt 7.exe
    
    ERROR_CODE: (NTSTATUS) 0xc0000409 - The system detected an overrun of a stack-based buffer in this application. This overrun could potentially allow a malicious user to gain control of this application.
    
    EXCEPTION_CODE_STR:  c0000409
    
    EXCEPTION_PARAMETER1:  000000000000000a
    
    FAULTING_THREAD:  000066d8
    
    STACK_TEXT:  
    00000001`03bfd978 00007ffe`62cb441f     : 00000001`03bfda10 00007ffe`62c10000 00000000`00000000 00000001`03bfe5f0 : ntdll!LdrpICallHandler+0xf
    00000001`03bfd980 00007ffe`62c2e466     : 00000001`03bfe5f0 00007ffe`62c10000 00007ffe`62c9ed4e 00007ffe`62da049c : ntdll!RtlpExecuteHandlerForException+0xf
    00000001`03bfd9b0 00007ffe`62cb340e     : 00000000`00000001 00007ffe`00000000 00000000`00000000 00000001`03bfe330 : ntdll!RtlDispatchException+0x286
    00000001`03bfe100 00007ffe`62c9ed4e     : 00007ffe`5c3fe961 000001a0`d98ac8a8 00007ffe`5c3c4f8a 000001a0`0000191c : ntdll!KiUserExceptionDispatch+0x2e
    00000001`03bfeec8 00007ffe`5c3fe961     : 000001a0`d98ac8a8 00007ffe`5c3c4f8a 000001a0`0000191c 000001a0`00000000 : ntdll!LdrpDispatchUserCallTarget+0xe
    00000001`03bfeed0 00007ffe`51edda43     : 000001a0`e50069a0 00007ffe`5c3c4d1d 00000001`03bfef40 00000001`03bfeff0 : d3d11!CLayeredObject<CDevice>::CContainedObject::QueryInterface+0x21
    00000001`03bfef00 00000001`80026a7c     : 00000000`00000000 000001a0`d98e8478 00000000`00000000 00000000`00000000 : nvapi64!nvapi_QueryInterface+0x1d1ea3
    00000001`03bfef70 00000001`80086122     : 00000000`00000001 00000001`8355edbd 00000000`00000000 00007ffe`5c3c4e16 : RTSSHooks64+0x26a7c
    00000001`03bfefa0 00000001`80085941     : 00000000`00000000 3f800000`00000000 000001a0`00000000 00007ffe`5c4c5793 : RTSSHooks64!VideoCaptureEx+0x2912
    00000001`03bff150 00000001`800707fb     : 000001a0`e64c7238 00000000`00000000 000001a0`d9a06d50 000001a0`e64c72c8 : RTSSHooks64!VideoCaptureEx+0x2131
    00000001`03bff180 00007ff6`18e96524     : 000001a0`d1f316b0 00000001`03bff2b0 00000000`00000000 000001a0`3f800000 : RTSSHooks64+0x707fb
    00000001`03bff1b0 00007ff6`18e9442f     : 00000000`00000006 00007ff6`190d0ae4 000001a0`d96fe1c0 00000000`00000000 : Kontakt_7!qt_qmlDebugSetStreamVersion+0x3ebe14
    00000001`03bff350 00007ff6`18d5bb8c     : 00000000`00000000 000001a0`d92bf430 000001a0`d95066f0 00000000`00000000 : Kontakt_7!qt_qmlDebugSetStreamVersion+0x3e9d1f
    00000001`03bff430 00007ff6`18706799     : 00000000`00000000 00000000`00000001 00000000`00000001 00000000`00000000 : Kontakt_7!qt_qmlDebugSetStreamVersion+0x2b147c
    00000001`03bff480 00007ff6`18705b06     : 000001a0`d95f2100 000001a0`00000001 00000456`00000647 00000000`00000000 : Kontakt_7!qt_qmlDebugMessageAvailable+0x1763b99
    00000001`03bff7b0 00007ff6`19212811     : 000001a0`d5986168 000001a0`d954b200 000001a0`d59860f0 000001a0`d954b230 : Kontakt_7!qt_qmlDebugMessageAvailable+0x1762f06
    00000001`03bff820 00007ffe`619b257d     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Kontakt_7!qt_qmlDebugSetStreamVersion+0x768101
    00000001`03bff860 00007ffe`62c6aa58     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x1d
    00000001`03bff890 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x28
    
    
    SYMBOL_NAME:  d3d11!CLayeredObject<CDevice>::CContainedObject::QueryInterface+21
    
    MODULE_NAME: d3d11
    
    IMAGE_NAME:  d3d11.dll
    
    STACK_COMMAND:  ~39s ; .cxr ; kb
    
    FAILURE_BUCKET_ID:  FAIL_FAST_GUARD_ICALL_CHECK_FAILURE_c0000409_d3d11.dll!CLayeredObject_CDevice_::CContainedObject::QueryInterface
    
    OS_VERSION:  10.0.22621.1
    
    BUILDLAB_STR:  ni_release
    
    OSPLATFORM_TYPE:  x64
    
    OSNAME:  Windows 10
    
    IMAGE_VERSION:  10.0.22621.3139
    
    FAILURE_ID_HASH:  {de9e79c7-aad4-8783-04c9-479f229e057e}
    
    Followup:     MachineOwner
    


  • Rapid
    Rapid Member Posts: 7 Member

    I also tried much stuffs i found on internet, that may help, but nothing :DDD

  • mykejb
    mykejb Moderator Posts: 1,164 mod

    That looks like it's an error in the graphics drivers somewhere. Are the drivers for your card up to date, and do they support Direct 3D 11.1 (Feature Level 11_0) rendering or above? You can check with the DxDiag tool.

    Is the crash happening with just the one library or is it happening with the factory libraries too?

  • rdalcroft
    rdalcroft Member Posts: 170 Helper

    I am wondering if it has anything to do with havinf Rivatuner running. This was never an issue before?

    I noticed the RTSS hook?

  • rdalcroft
    rdalcroft Member Posts: 170 Helper

    OK, just did a quick test. I closed Rivatuner, and ran kontakt standalone, usually changing a setting in the options triggered a crash before.

    Now it seems ok.

    I need to go and test this, running it in Ableton.

    I really hope this is the cause!!

  • mykejb
    mykejb Moderator Posts: 1,164 mod

    Nice catch! If it is a problem it should probably go on a FAQ for Kontakt problems.

  • rdalcroft
    rdalcroft Member Posts: 170 Helper
    Answer ✓

    Yep latest Nvidia drivers.


    I think I have solved it, for me. I always have afterburner running, which also runs RTSS (Riva tuner)

    Closing MSI Afterburner and riva tuner, seems to fix it in stand alone.

    I am off to test it in Abelton now to see if it also fixes it there, I will report back..

  • rdalcroft
    rdalcroft Member Posts: 170 Helper

    OK yes!!!

    Ableton no more crashes.

    RTSS (Riva tuner was the issue)

    I have suffered this for weeks now. lol

    Thank god!! I wonder if there is a way to still have rivatuner running, maybe a setting with in RTSS, where it does not hook into kontakt...

  • mykejb
    mykejb Moderator Posts: 1,164 mod

    @Jeremy_NI Could this be added to the Kontakt 7 FAQ? Seems like it causes a repeatable crash.

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