I do not see my Abbey Road 60's Drums in Native Access

Jab
Jab Member Posts: 5 Newcomer
edited October 22 in Other Software & Hardware

I tried to enable Legacy Products, but that did not change. How can I install this?

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  • Milos
    Milos Member Posts: 2,018 Guru

    When you said you can't see the library, you mean you can't install it or you cannot see it litteraly?

  • Jab
    Jab Member Posts: 5 Newcomer

    It does not show up on the Native Access list, therefore I cannot install it.

  • big_red
    big_red Member Posts: 2 Newcomer

    Having the same problem ...

  • big_red
    big_red Member Posts: 2 Newcomer

    try add serial

    down left corner

    now it shows but there is no download available

  • Jab
    Jab Member Posts: 5 Newcomer

    Why can't NI Support help on this issue? They did not reply to my tech support ticket that I submitted last week, on this issue. No answer. This makes me not really want to purchase the new Kontakt 7. If there's no support for payed customers.... it's really not cool.

  • Mihai Sorohan
    Mihai Sorohan Member Posts: 2 Newcomer

    I have same problem. I'm a customer since... Komplete 8? Got the full DVD box.

    I remember the Abbey Road 60's Drums and Abbey Road 60's Drummer being two separate libraries, the "drums" having a very retro mixer and effects interface, while the "drummer" having a modern look to it. I see there is an update you can download separately, but the installer needs to find a previously installed version of it.

    Native Access can't find it and now I see it disappeared also from my account. I used to have a serial number for it, now it's completely gone.

    Untitled.png

    This makes no sense...

  • Monochrome
    Monochrome Member Posts: 1,346 Expert

    'Abbey Road 60's Drums' shows a "Locate" button because it was discontinued several years ago and can no longer be downloaded through Native Access. Additionally, 'Abbey Road 60's Drums' eventually got replaced by 'Abbey Road 60's Drummer' as 'Drummer' is meant to be the better version of it.

  • Mihai Sorohan
    Mihai Sorohan Member Posts: 2 Newcomer

    As previously stated, the interface is different, it used to be two different products, I used to have it installed into different folders, now projects are not backward compatible, I used to have it on my account, a different serial number than the "drummer" version.

    It's the same problem I used to have with New York Concert Grand, Upright Piano, Vienna Concert Grand, and Berlin Concert Grand, which were replaced by newer versions, differently named, but NI offered a separate download for those specific libraries, not anymore supported, not anymore developed, not anymore offered for sale, still available as a separate download because of; different controls, different interface, different name of the sample library, things that gets saved in a project.

    Try to make an automation on a knob and later find out it no longer exists or was renamed, or the library was renamed and now your DAW crashes or gives you errors and don't open the project at all...

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    Answer ✓

    @Mihai Sorohan If you haven't already please get in touch with my installation specialists, they can probably send you the files needed. https://bit.ly/NI_support_NA

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